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Building a Thriving Community

by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation

From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience.   We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative...

Transformation In Public Services

by IESEV@V | Nov 28, 2018 | Capacity, Customer Experience, Demand, Strategy, Transformation

Riding the public sector transformation wave With local government operating on £15.7Bn less in 2020 than it did in 2010, increasingly it seems that the sector is a plane running on fumes in the fuel tank.  But then we have #OurDay.  Trending number one in the UK and...

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