iESE has delivered the Care Home Cost of Care Tool on behalf of CHIP (delivered by ADASS and the LGA) which is free to all councils (and any 3rd parties working with councils) and care providers to use.
Identifying capacity using behaviour-led approach to public service transformation and ensuring successful culture change through behaviour assessments.
Created by local authorities as a shared resource for the sector, we have a successful track record of delivering transformation and service improvement programs in the UK. By doing so, we have delivered more than £1bn of savings for our clients.
A category at the forefront of service transformation is a digital approach to service delivery. We have thus created a hub for digital tools and technology to help local authorities improve public service delivery.
Our mission is to advance the improvement and or efficiency of local public services. With the loss of government funding local public services are being reinvented. Sharing best practice has never been so important; learning from each other reduces the cost of change and increases the likelihood of success.
An opportunity to celebrate and share the most innovative practice in transforming local public services. For all us in local government, developing new ways of working and transforming service delivery is our passion.
The iESE Innovation Club provides an independent arena for public bodies to network, hear and learn from sector experts, industry leaders and, most importantly, its own members.
As part of the iESE mission, we are constantly working towards sharing best practice, and one way we do this is through the collaboration and creation of white papers.
We created Transform as a source of information to share helpful advice and showcase public service transformations in alignment with our goal of sharing best practice across the public sector.
The Certificate of Excellence recognises and champions examples of innovation and best practice in the public sector. You can apply for one at any time as they are open all year round.
Created by local authorities as a shared resource to transform public services and retain experience within the sector, iESE has supported a wide range of transformations throughout the UK
One might think that following best practice is a secure defence, but NCSC guidance is there to only limit the damage from a breach, not prevent attack.
One might think that following best practice is a secure defence, but NCSC guidance is there to only limit the damage from a breach, not prevent attack.
MindOfMyOwn helps safeguard vulnerable children during lockdown with app to help get their voices heard and participate in decisions made about their lives.
We provide a range of tools, services and partnerships to help local authorities and other public sector bodies do more with less using an evidence-based approach.
Building Capacity
We work alongside our clients as both a delivery partner and mentor, developing skills to deliver effective change in the future.
Sharing Best Practice
Sharing best practice is at the heart of everything we do. Learning from each other reduces the cost of change and increases the likelihood of success.
Tailor-Made Solutions
We transform all aspects of public service, from leadership and corporate management to back-office and frontline services, using innovative and tailor-made solutions.
Customer Community Focus
Our underlying ethos and approach is one of systems thinking, which means that everything we do is from a customer centric and community enabling perspective.
Testimonials
“iESE has worked with us to identify ways to deliver a best-in-class planning service. This meant working closely with customers, officers and members. The iESE approach has been a good fit for Hambleton, working in partnership and sharing a range of transformational change techniques with us.”
Dr Justin Ives, Chief Executive,Hambleton District Council
"iESE really understands local government. Other advisors could help us restructure, but it takes a different kind of organisation to help change a culture."
Sophie Hosking, Executive Director, Service Delivery and Commercial Development
“The customer-centric model coupled with potential savings highlighted by iESE - around £1.4m - was too interesting to ignore. iESE took us to see another Local Authority they had worked with. We were very impressed and have found the knowledge-sharing beneficial.”
Jeff Stack, Chief Executive, Broxbourne Borough Council
"Taking savings to ever increasing levels meant having to undertake whole system reviews rather than relying on more limited tactical changes. iESE brought a certainty born out of practical experience to those parts of the overall programme that they supported’.
Timothy Wheadon, Chief Executive, Bracknell Forest Council
"iESE were easy to work with - they are experienced consultants who understand customer demand analysis in great detail. We knew we could be better at customer service but didn't know where the problems were. iESE showed us the areas we needed to focus on."
Richard Sealy, Assistant Director of Corporate Services,Taunton Deane and West Somerset
“iESE was a critical friend and that’s important and key to anything like this. There was no commercial agenda, but they understand transformation models and have a wealth of experience around local authorities.”
Daniel Brookman, Transformation and Business Systems Manager, Royal Borough of Windsor and Maidenhead
“iESE’s belief that every council is differentand that there’s no “one size fits all” meant that they really sought to understand how we work as a council. This meant that the tools they use have been adapted to suit our purpose and our Transformation Team have the knowledge and skills to deliver the CustomerSmart programme.”
Lyn Black, Transformation Programme Manager, Winchester City Council
"iESE were easy to work with - they are experienced consultants who understand customer demand analysis in great detail. We knew we could be better at customer service but didn't know where the problems were. iESE showed us the areas we needed to focus on."
Richard Sealy, Assistant Director of Corporate Services,Taunton Deane and West Somerset
“iESE was a critical friend and that’s important and key to anything like this. There was no commercial agenda, but they understand transformation models and have a wealth of experience around local authorities.”
Daniel Brookman, Transformation and Business Systems Manager, Royal Borough of Windsor and Maidenhead
“iESE’s belief that every council is differentand that there’s no “one size fits all” meant that they really sought to understand how we work as a council. This meant that the tools they use have been adapted to suit our purpose and our Transformation Team have the knowledge and skills to deliver the CustomerSmart programme.”
Lyn Black, Transformation Programme Manager, Winchester City Council
Identifying capacity using behaviour-led approach to public service transformation and ensuring successful culture change through behaviour assessments.
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