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What We Do

iESE Transformation

Created by local authorities as a shared resource for the sector, we have a successful track record of delivering transformation and service improvement programs in the UK. By doing so, we have delivered more than £1bn of savings for our clients.

Click to view our transformation tools

iESE Digital Innovation

A category at the forefront of service transformation is a digital approach to service delivery. We have thus created a hub for digital tools and technology to help local authorities improve public service delivery.

Click to view our digital tools

iESE Best Practice

Our mission is to advance the improvement and or efficiency of local public services​. With the loss of government funding local public services are being reinvented. Sharing best practice has never been so important; learning from each other reduces the cost of change and increases the likelihood of success.

Click to view our best practice

The Public Sector Transformation Awards

An opportunity to celebrate and share the most innovative practice in transforming local public services.  For all us in local government, developing new ways of working and transforming service delivery is our passion.

Innovation Club

 The iESE Innovation Club provides an independent arena for public bodies to network, hear and learn from sector experts, industry leaders and, most importantly, its own members.

White Paper Research

As part of the iESE mission, we are constantly working towards sharing best practice, and one way we do this is through the collaboration and creation of white papers.

Transform Magazine

We created Transform as a source of information to share helpful advice and showcase public service transformations in alignment with our goal of sharing best practice across the public sector. 

Certificate of Excellence

The Certificate of Excellence recognises and champions examples of innovation and best practice in the public sector. You can apply for one at any time as they are open all year round.

Innovation is in our DNA

Created by local authorities as a shared resource to transform public services and retain experience within the sector, iESE has supported a wide range of transformations throughout the UK

 

Our Latest News

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Make Councils Cyber Secure

Several councils on our proof-of-concept trial for the cyber security solution AppGuard have gone on to procure it at a preferential rate.

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Sleep In Pay Ruling

Whilst the ruling has brought much needed clarity of sleep-in pay, the impact of this ruling raises has many questions as it answers.

coaching blog

Coaching for Digital Age

The current approach to coaching often comes at a price that is quite high for the average salary in the sector, so we need something new.

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Leadership in the Pandemic

Councils have been developing local leadership that isn’t just to create money to survive, but to create value for communities to thrive.

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Scottish Council Transformation

iESE helps Scottish council push forward radical changes using the Innovation Mandate diagnostic which helps define the change agenda

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2021 New Year Wishes

It has been amazing to see the number of volunteers stepping up to help, despite some of the unnecessary hurdles put before the volunteers.

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Market Leading Care Tool

Market Leading Tool CareCubed offers a transparent solution to help councils and providers come to an agreement on the cost of placements.

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Terminating Covid Transmission

The rapidly rising numbers of Covid cases herald a more difficult time ahead. But there is hope in the waves of Covid research around the world.

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Covid Depreciated Climate Change

Climate change and our environmental impact has largely taken a back seat during the pandemic, yet the signs are there for all to see.

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Covid-19 Apps for Authorities

Netcall launches Covid-19 package designed to allow local authorities to jumpstart their Covid-19 responses using apps built on low-code technology.

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Safeguarding Children App

MindOfMyOwn helps safeguard vulnerable children during lockdown with app to help get their voices heard and participate in decisions made about their lives.

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CareCubed Combats Coronavirus

CareCubed, which helps commissioners and providers calculate the fair cost of care placements, shown to be a valuable tool during the coronavirus crisis.

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Ransomware Attacks on Councils

Recent information illustrates that there are increasing threats targeted specifically at local government to access “sensitive data”.

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iESE Procures PPE

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

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C19: Recovery or Adaptation?

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

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Local Gov Covid Response

Local government have turned to digital tools to help manage COVID-19 and meet the demand for information and answers from residents and businesses.

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New Deadly Virus Threat

With whole council workforces working from home, experts warn of total takeover from a deadly virus threat with dramatically devastating consequences.

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Evolution of UK Councillors

With the evolution of councils from service provider to being customer-centric and community-enabling the role of councillors must change.

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Officer + Councillor Relationships

Positive collaboration and working relationships between officers and councillors is essential for effective and efficient public services.

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Measuring Cllr Performance

Lack of definition and information of the councillor role and responsibilities reduces ability and reliability in measuring performance.

Our Values

Program Planning

Evidence-Based Approach

We provide a range of tools, services and partnerships to help local authorities and other public sector bodies do more with less using an evidence-based approach.

Behaviour change - public sectorBuilding Capacity

We work alongside our clients as both a delivery partner and mentor, developing skills to deliver effective change in the future.

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 Sharing Best Practice

Sharing best practice is at the heart of everything we do. Learning from each other reduces the cost of change and increases the likelihood of success.

Innovation Mandate

Tailor-Made Solutions

We transform all aspects of public service, from leadership and corporate management to back-office and frontline services, using innovative and tailor-made solutions.

Public sector organisation restructure

Customer Community Focus

Our underlying ethos and approach is one of systems thinking, which means that everything we do is from a customer centric and community enabling perspective.

Testimonials

“iESE has worked with us to identify ways to deliver a best-in-class planning service. This meant working closely with customers, officers and members. The iESE approach has been a good fit for Hambleton, working in partnership and sharing a range of transformational change techniques with us.”

Dr Justin Ives, Chief Executive,Hambleton District Council

"iESE really understands local government. Other advisors could help us restructure, but it takes a different kind of organisation to help change a culture."

Sophie Hosking, Executive Director, Service Delivery and Commercial Development

“The customer-centric model coupled with potential savings highlighted by iESE - around £1.4m - was too interesting to ignore. iESE took us to see another Local Authority they had worked with. We were very impressed and have found the knowledge-sharing beneficial.”

Jeff Stack, Chief Executive, Broxbourne Borough Council

"Taking savings to ever increasing levels meant having to undertake whole system reviews rather than relying on more limited tactical changes. iESE brought a certainty born out of practical experience to those parts of the overall programme that they supported’.

Timothy Wheadon, Chief Executive, Bracknell Forest Council

"iESE were easy to work with - they are experienced consultants who understand customer demand analysis in great detail. We knew we could be better at customer service but didn't know where the problems were. iESE showed us the areas we needed to focus on."

Richard Sealy, Assistant Director of Corporate Services,Taunton Deane and West Somerset

“iESE was a critical friend and that’s important and key to anything like this. There was no commercial agenda, but they understand transformation models and have a wealth of experience around local authorities.”

Daniel Brookman, Transformation and Business Systems Manager, Royal Borough of Windsor and Maidenhead

“iESE’s belief that every council is differentand that there’s no “one size fits all” meant that they really sought to understand how we work as a council. This meant that the tools they use have been adapted to suit our purpose and our Transformation Team have the knowledge and skills to deliver the CustomerSmart programme.”

Lyn Black, Transformation Programme Manager, Winchester City Council

"iESE were easy to work with - they are experienced consultants who understand customer demand analysis in great detail. We knew we could be better at customer service but didn't know where the problems were. iESE showed us the areas we needed to focus on."

Richard Sealy, Assistant Director of Corporate Services,Taunton Deane and West Somerset

“iESE was a critical friend and that’s important and key to anything like this. There was no commercial agenda, but they understand transformation models and have a wealth of experience around local authorities.”

Daniel Brookman, Transformation and Business Systems Manager, Royal Borough of Windsor and Maidenhead

“iESE’s belief that every council is differentand that there’s no “one size fits all” meant that they really sought to understand how we work as a council. This meant that the tools they use have been adapted to suit our purpose and our Transformation Team have the knowledge and skills to deliver the CustomerSmart programme.”

Lyn Black, Transformation Programme Manager, Winchester City Council

What is your latest public sector challenge?

Get In Touch

Want to talk about transforming your public sector organisation, generating income or improving effectiveness? Or perhaps something else?

Drop us a line by clicking on the button bellow and a member of the iESE team will get back to you soon.

 

Alternatively you can get in touch by sending an email directly to enquiries@iese.org.uk.

If your query is regarding CareCubed, please contact carecubed@iese.org.uk.