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What We Do

iESE Transformation

Created by local authorities as a shared resource for the sector, we have a successful track record of delivering transformation and service improvement programs in the UK. By doing so, we have delivered more than £1bn of savings for our clients.

iESE Digital Innovation

A category at the forefront of service transformation is a digital approach to service delivery. We have thus created a hub for digital tools and technology to help local authorities improve public service delivery.

iESE Best Practice

Our mission is to advance the improvement and or efficiency of local public services​. With the loss of government funding local public services are being reinvented. Sharing best practice has never been so important; learning from each other reduces the cost of change and increases the likelihood of success.

The Public Sector Transformation Awards

An opportunity to celebrate and share the most innovative practice in transforming local public services.  For all us in local government, developing new ways of working and transforming service delivery is our passion.

Innovation Club

 The iESE Innovation Club provides an independent arena for public bodies to network, hear and learn from sector experts, industry leaders and, most importantly, its own members.

White Paper Research

As part of the iESE mission, we are constantly working towards sharing best practice, and one way we do this is through the collaboration and creation of white papers.

Transform Magazine

We created Transform as a source of information to share helpful advice and showcase public service transformations in alignment with our goal of sharing best practice across the public sector. 

Certificate of Excellence

The Certificate of Excellence recognises and champions examples of innovation and best practice in the public sector. You can apply for one at any time as they are open all year round.

Innovation is in our DNA

Created by local authorities as a shared resource to transform public services and retain experience within the sector, iESE has supported a wide range of transformations throughout the UK


Our Latest News

Covid-19 Apps for Authorities

Netcall launches Covid-19 package designed to allow local authorities to jumpstart their Covid-19 responses using apps built on low-code technology.

safeguarding children blog

Safeguarding Children App

MindOfMyOwn helps safeguard vulnerable children during lockdown with app to help get their voices heard and participate in decisions made about their lives.

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CareCubed Combats Coronavirus

CareCubed, which helps commissioners and providers calculate the fair cost of care placements, shown to be a valuable tool during the coronavirus crisis.

ppe blog 1

iESE Procures PPE

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

COVID-19: Recovery or Adaptation?

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

covid-19 blog

Local Government COVID-19 Response

Local government have turned to digital tools to help manage COVID-19 and meet the demand for information and answers from residents and businesses.

cyber defence

Council Deadly Virus Threat

With whole council workforces working from home, experts warn of total takeover from a deadly virus threat with dramatically devastating consequences.

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The Evolution of Councillors

With the evolution of councils from service provider to being customer-centric and community-enabling the role of councillors must change.

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Officers and Councillors Relationships

Positive collaboration and working relationships between officers and councillors is essential for effective and efficient public services.

measuring councillor performance blog

Measuring Councillor Performance

Lack of definition and information of the councillor role and responsibilities reduces ability and reliability in measuring performance.

residents and councillors blog

Residents and Councillors

Research shows that there is a clear lack of recognition between locally elected councillors and their residents, but why is this?

elected member role

Role of a Councillor

What exactly does an elected member do? Why should you become one for your local area? Here we look at the role of a councillor and what they do.

elected member voting

What are Elected Members

With local government responsible for a range of vital services, and around 20,000 locally elected members in the UK, we look into who and what they are.

share public data

Public Services Data Share

A need to understand and share data about what drives demand for public services arising amongst local government to ensure better outcomes for residents…

Cyber Security Carousel

Improve Your Cyber Defence

Traditional anti-virus systems are no longer enough to combat the complexity and volume of attacks – change your cyber security defence now…

cyber crime

Local Government Cyber Attack

Learning from the catastrophic cyber attack on Redcar and Cleveland Borough Council which led to the complete failure of digital systems…

digital technology tsunami blog

Digital Technology Tsunami

Local government in the grip of a ‘digital tsunami’, with fossilisation and redundancy being built into our use of new technology.

Social Care Tax

Over 40s Social Care Tax

Social care premium: a new tax announced for over 40s, retirees and employers to fund the spiralling costs of social care…

thriving community blog

Building a Thriving Community

Supporting a thriving community that meets their own needs is better than optimising demand and creating a better customer experience.

Transformation in public services

Transformation In Public Services

Passion for transformation in local public services is evident in the way that the sector continuously looks for innovative ways of working…

Our Values

Program Planning

Evidence-Based Approach

We provide a range of tools, services and partnerships to help local authorities and other public sector bodies do more with less using an evidence-based approach.

Behaviour change - public sectorBuilding Capacity

We work alongside our clients as both a delivery partner and mentor, developing skills to deliver effective change in the future.

Care cubed icon

 Sharing Best Practice

Sharing best practice is at the heart of everything we do. Learning from each other reduces the cost of change and increases the likelihood of success.

Innovation Mandate

Tailor-Made Solutions

We transform all aspects of public service, from leadership and corporate management to back-office and frontline services, using innovative and tailor-made solutions.

Public sector organisation restructure

Customer Community Focus

Our underlying ethos and approach is one of systems thinking, which means that everything we do is from a customer centric and community enabling perspective.


“iESE’s belief that every council is different and that there’s no one size fits all meant that they really sought to understand how we work as a council”

Lyn Black

Transformation Programme Manager, Winchester City Council

What is your latest public sector challenge?

Get In Touch

Get in touch. Want to talk about transforming your public sector organisation, generating income or improving effectiveness? Drop us a line.

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