review | remodel | reinvent | iese

What is your latest public sector challenge?

Social Care

Calculate the fair and sustainable cost of care, whilst tackling the reduction in funding and increasing demand for social care services.

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iESE has delivered the Care Home Cost of Care Tool on behalf of CHIP (delivered by ADASS and the LGA) which is free to all councils (and any 3rd parties working with councils) and care providers to use.

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Cyber Security

Traditional anti-virus systems are no longer enough to combat the complexity and volume of attacks – change your cyber security defence now!

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Financial Resilience

Building financial resilience during current financial climate to tackle budgetary pressures ensuring efficient and effective spend tax-payer’s money.

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Digital Transformation

Digital transformation key to meeting the changing needs of residents and enabling local areas to thrive using new tools and technology.

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Strategy

Improve your strategy and strategic leadership to achieve efficient and effective service delivery that is sustainable in the long term.

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Demand Management

Understanding customer demand and assessing customer focus is key to driving whole organisation efficiency using a community-enabling approach.

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Capacity and Change

Identifying capacity using behaviour-led approach to public service transformation and ensuring successful culture change through behaviour assessments.

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What We Do

iESE Transformation

Created by local authorities as a shared resource for the sector, we have a successful track record of delivering transformation and service improvement programs in the UK. By doing so, we have delivered more than £1bn of savings for our clients.

Click to view our transformation tools

iESE Digital Innovation

A category at the forefront of service transformation is a digital approach to service delivery. We have thus created a hub for digital tools and technology to help local authorities improve public service delivery.

Click to view our digital tools

iESE Best Practice

Our mission is to advance the improvement and or efficiency of local public services. With the loss of government funding local public services are being reinvented. Sharing best practice has never been so important; learning from each other reduces the cost of change and increases the likelihood of success.

Click to view our best practice

The Public Sector Transformation Awards

An opportunity to celebrate and share the most innovative practice in transforming local public services. For all us in local government, developing new ways of working and transforming service delivery is our passion.

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Innovation Club

The iESE Innovation Club provides an independent arena for public bodies to network, hear and learn from sector experts, industry leaders and, most importantly, its own members.

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White Paper Research

As part of the iESE mission, we are constantly working towards sharing best practice, and one way we do this is through the collaboration and creation of white papers.

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Transform Magazine

We created Transform as a source of information to share helpful advice and showcase public service transformations in alignment with our goal of sharing best practice across the public sector.

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Certificate of Excellence

The Certificate of Excellence recognises and champions examples of innovation and best practice in the public sector. You can apply for one at any time as they are open all year round.

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Innovation is in our DNA

Created by local authorities as a shared resource to transform public services and retain experience within the sector, iESE has supported a wide range of transformations throughout the UK

Our Latest News

IESE Press Notice: Announcement of Retirement

A Legacy of Excellence Since taking over from Cllr Paul Bettison who was chairman of iESE for 18 years, I have had the pleasure of leading the organisation in thinking about its next 18 years. November 2024 was the 20th Anniversary of the founding of iESE. We will be...

Keep Cyber on the Agenda

The damage seen in recent successful cyber attacks on local government highlights how this issue needs to remain high up on the agenda.

iESE Partners with ZapCarbon Providing Home Health Solutions for Social Housing

iESE Ltd has announced a strategic partnership with ZapCarbon Ltd to provide enhanced solutions to our members in the social housing sector. The two organisations will work together to extend ZapCarbon’s service offerings to its members in Housing, with the aim of...

Registration open for the iESE Conference 2024

Registration opens for iESE Conference 2023 which will focus on practical steps to boost your cyber security at home and work.

Registration open for the iESE Conference 2023

Registration opens for iESE Conference 2023 which will focus on practical steps to boost your cyber security at home and work.

Commissioning in the Dark

Without having a powerful evidence-base to understand what we ‘do’ pay and what we ‘should’ be paying, we are commissioning in the dark!

CareCubed and the Children’s Reform

Start understanding and shaping local provision better with the help of the market-leading strategy and negotiation tool CareCubed.

Implementation Partners for CareCubed

iESE partners with Peopletoo to help customers maximise the benefits of CareCubed and ensure it is embedded into processes.

Software Innovation at SHWD

New platform has paid dividends for South Hams and West Devon Councils creating big monetary savings and the backdrop for further innovation.

District Awarded For Green Efforts

South Cambridgeshire District Council is “punching above weight” and has received a stamp of recognition for its outstanding green credentials.

How ‘To Do A Sevenoaks’

Sevenoaks District Council makes changes to services and staff culture in a bid to keep balancing its books with the lack of gov funding.

No Place for Cyber Complacency

Cyber security is growing in urgency across the globe and while district councils are smaller in scale, they cannot afford to be complacent.

The Right Care at a Fair Price

CareCubed is the market-leading care pricing tool which offers a transparent solution to help councils, CCGs and providers agree the cost of placements.

Cost of Care Tool Announcement

IESE has been selected to deliver a free national cost of care tool which delivers against DHSC requirements for the cost of care exercise.

Digital Services Human Touch

One might think that following best practice is a secure defence, but NCSC guidance is there to only limit the damage from a breach, not prevent attack.

Cyber Best Practice Not Enough

One might think that following best practice is a secure defence, but NCSC guidance is there to only limit the damage from a breach, not prevent attack.

Diving into the Future

We see an increasing priority for local/hyper local regeneration, inclusive growth, sustainability, and renewal to build vibrant communities.

Future of Care Systems

A new human-centred approach is needed to unleash the potential for better workflows in our new cloud-based world to meet the needs of today.

Reflections for iESE

The last year for iESE, as for rest of the sector, has been an unusual one. That being said, here’s how you can join us for the year ahead.

Make Councils Cyber Secure

Several councils on our proof-of-concept trial for the cyber security solution AppGuard have gone on to procure it at a preferential rate.

Evidence-Based Approach

We provide a range of tools, services and partnerships to help local authorities and other public sector bodies do more with less using an evidence-based approach.

Building Capacity

We work alongside our clients as both a delivery partner and mentor, developing skills to deliver effective change in the future.

Sharing Best Practice

Sharing best practice is at the heart of everything we do. Learning from each other reduces the cost of change and increases the likelihood of success.

Tailor-Made Solutions

We transform all aspects of public service, from leadership and corporate management to back-office and frontline services, using innovative and tailor-made solutions.

Customer Community Focus

Our underlying ethos and approach is one of systems thinking, which means that everything we do is from a customer centric and community enabling perspective.

Testimonials

“iESE has worked with us to identify ways to deliver a best-in-class planning service. This meant working closely with customers, officers and members. The iESE approach has been a good fit for Hambleton, working in partnership and sharing a range of transformational change techniques with us.”

Dr Justin Ives, Chief Executive,Hambleton District Council

"iESE really understands local government. Other advisors could help us restructure, but it takes a different kind of organisation to help change a culture."

Sophie Hosking, Executive Director, Service Delivery and Commercial Development

“The customer-centric model coupled with potential savings highlighted by iESE - around £1.4m - was too interesting to ignore. iESE took us to see another Local Authority they had worked with. We were very impressed and have found the knowledge-sharing beneficial.”

Jeff Stack, Chief Executive, Broxbourne Borough Council

"Taking savings to ever increasing levels meant having to undertake whole system reviews rather than relying on more limited tactical changes. iESE brought a certainty born out of practical experience to those parts of the overall programme that they supported’.

Timothy Wheadon, Chief Executive, Bracknell Forest Council

"iESE were easy to work with - they are experienced consultants who understand customer demand analysis in great detail. We knew we could be better at customer service but didn't know where the problems were. iESE showed us the areas we needed to focus on."

Richard Sealy, Assistant Director of Corporate Services,Taunton Deane and West Somerset

“iESE was a critical friend and that’s important and key to anything like this. There was no commercial agenda, but they understand transformation models and have a wealth of experience around local authorities.”

Daniel Brookman, Transformation and Business Systems Manager, Royal Borough of Windsor and Maidenhead

“iESE’s belief that every council is differentand that there’s no “one size fits all” meant that they really sought to understand how we work as a council. This meant that the tools they use have been adapted to suit our purpose and our Transformation Team have the knowledge and skills to deliver the CustomerSmart programme.”

Lyn Black, Transformation Programme Manager, Winchester City Council

"iESE were easy to work with - they are experienced consultants who understand customer demand analysis in great detail. We knew we could be better at customer service but didn't know where the problems were. iESE showed us the areas we needed to focus on."

Richard Sealy, Assistant Director of Corporate Services,Taunton Deane and West Somerset

“iESE was a critical friend and that’s important and key to anything like this. There was no commercial agenda, but they understand transformation models and have a wealth of experience around local authorities.”

Daniel Brookman, Transformation and Business Systems Manager, Royal Borough of Windsor and Maidenhead

“iESE’s belief that every council is differentand that there’s no “one size fits all” meant that they really sought to understand how we work as a council. This meant that the tools they use have been adapted to suit our purpose and our Transformation Team have the knowledge and skills to deliver the CustomerSmart programme.”

Lyn Black, Transformation Programme Manager, Winchester City Council