IESE Awards 2024 – the results!

This year we received 217 nominations from 70 public sector organisations across the UK and overseas. Please find the winners below who were crowned Gold, Silver or Bronze for each award category in our awards ceremony on Wednesday 8th March 2024.

Award Categories 2024

1. Best Transformation Team

This award captures the exceptional focus and effort from a team who has made a significant contribution and long-term positive impact within their organisation, on their residents and communities. They have improved outcomes for their organisation, customers, and wider community through innovative transformation and continuous improvement. This team has delivered the best possible services to their residents and service users by embedding strong values, culture and behaviours.

GOLD: East Ayrshire Council
SILVER: London Borough of Tower Hamlets
BRONZE: Cambridge City Council

2. Community & Customer Focus

This award is for the initiative that does most to reinvigorate the local community and deliver outstanding service to their customers. Through the use of asset management and regeneration, they have created opportunities for their local area by delivering proven benefits, greater resilience and less dependency on local public services. And they can clearly demonstrate the link between excellent customer service and improved service performance.

GOLD: London Borough of Bromley
SILVER: Humberside Police
BRONZE: BCP Council

3. Best Use of Digital, Technology & Data Insight

This category is for the innovative use of digital tools, technology, and data that have led to improved outcomes for their organisation, customers, and wider community. This could be from remodelling existing services, to creating totally new and dynamic services that have transformed the roll of the local public services and the way it supports its residents and communities. Within their submission, they have evidenced and highlighted their creative approach of managing and manipulating data to deliver outstanding results.

GOLD: British Transport Police
SILVER: Solent Transport
BRONZE: Cornwall Council

4. Efficiency & Effectiveness

This body has harnessed the real potential in their organisation, delivering elevated performance, creating efficiencies, and delivering outstanding customer service with improved value to their residents. Above all, this organisation has shown its ability to adapt to a fast-paced and ever-changing environment, while achieving fantastic results in doing so.

GOLD: 7 Force Eastern Region of Police Forces
SILVER: Swindon Borough Council
BRONZE: South Cambridgeshire District Council

5. Green Public Service

This category recognises, rewards and promotes environmental best practice across the public sector in the UK. This organisation has shown how they have helped the environment by driving sustainability not only in their organisation, but in their surrounding local area, and have improved the quality of life and well-being of their local residents.

GOLD: Cheshire West and Chester Council
SILVER: East Ayrshire Council
BRONZE: London Borough of Barnet

6. Innovation

This category is for developing and bringing to market new innovative technologies, facilities or services that can transform the delivery of a local public service. They are able to show the success of innovative ways of working, and the improvement it’s made to their customers and community. This category is not only open to the public sector but also to private or third sector organisations.

GOLD: Firesapien Technologies
SILVER: Swindon Borough Council
BRONZE: North Central London Councils

7. Transformation in Health & Social Care

This organisation has highlighted the greatest impact for customers of health and social care, through the successful launch of creative and forward-thinking services for children, young people or adults. Submissions can be based upon transforming access to services, remodelling the service itself, or integrating different services and partners.

GOLD: Together for Children Sunderland
SILVER: South Ayrshire Health and Social Care Partnership
BRONZE: Rochdale Borough Council

8. Working Together

This category is for simplifying the way that residents and local businesses deal with public services, bringing together multiple contact points, removing the barriers between organisations and moving resources closer to the customer.

GOLD: BCP Council
SILVER: London Borough of Bromley
BRONZE: Sevenoaks District Council

Of The Year Winners 2024

UK Fire & Rescue Service of the Year 2024 – Essex County Fire and Rescue Service

UK Police Service of the Year 2024 – Kent Police and Essex Police

UK Council of the Year 2024 – Babergh and Mid Suffolk District Councils

International Public Body of the Year 2024 – NACP Ukraine