by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation
From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience. We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative... by IESEV@V | Nov 28, 2018 | Capacity, Customer Experience, Demand, Strategy, Transformation
Riding the public sector transformation wave With local government operating on £15.7Bn less in 2020 than it did in 2010, increasingly it seems that the sector is a plane running on fumes in the fuel tank. But then we have #OurDay. Trending number one in the UK and... by IESEV@V | Oct 30, 2018 | Finance, Transformation
Digital Transformation Takes Centre Stage Digital transformation has been put in the spotlight with the announcement of the Local Digital Declaration (LDD) aimed at promoting joined-up thinking among local authorities on digital infrastructure and projects. At the... by IESEV@V | May 3, 2018 | Strategy, Transformation
Innovation In Local Government: We’re Just Getting Started Local Government lost one of its true innovators recently – and one whose vision for digital innovation in local services will live on for decades to come. First of all, Michael Jennings was,
among many...