by IESEV@V | Apr 10, 2020
Transforming the iESE Way If you want your council, residents and local area to thrive, iESE can bring certainty to your transformation using our research-led transformation framework. At a time where there is new technology and new ways of working, it is undoubtably... by IESEV@V | Apr 10, 2020
iESE Customer Focus Wheel In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that... by IESEV@V | Apr 10, 2020
Case Study – Taunton Deane and West Somerset Councils Due to high level of customer contact, these two councils undergo a review which aimed to understand where, how and why customers were contacting the organisation. As expected when gathering customer data,... by IESEV@V | Apr 10, 2020
Case Study – South Hams District and West Devon Borough Councils South Hams and West Devon Councils integrate their back-end services in order to make significant savings. By merging their ICT services, they have generated savings of an amazing £5million per... by IESEV@V | Apr 10, 2020
Case Study – Broxbourne Borough Council Broxbourne Borough Council brought in iESE to do a high- level organisational review at a time when it was facing a budget deficit of £2.5m. Despite the council closing its funding gap, the customer-centric transformation...