iESE Customer Focus Wheel
In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that will enable your organisation to understand if you are truly customer focused. It will also show you what you need to do to improve. As a result of truly understanding your customers and their demand, you can reduce waste activity. And thus failure demand. Find out if you are doing what really matters to your customers.
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