In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that will enable your organisation to understand if you are truly customer focused. It will also show you what you need to do to improve. As a result of truly understanding your customers and their demand, you can reduce waste activity. And thus failure demand. Find out if you are doing what really matters to your customers.
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