IESE resources and documents for download
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![Tackling Commissioning Challenges](https://iese.org.uk/wp-content/uploads/2023/01/CareCubed_Surrey-County-Council-Adult-Services_Case_Study_Online-pdf-image-400x284.jpg)
Tackling Commissioning Challenges
CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
![Prepare for ASC Reform](https://iese.org.uk/wp-content/uploads/2022/10/CareCubed_Bristol-City-Council_Case_Study_Part1-pdf-image-400x284.jpg)
Prepare for ASC Reform
CareCubed makes immediate impact in Bristol City Council and helps prepare for the Adult Social Care Reform.
![CareCubed Service Definition](https://iese.org.uk/wp-content/uploads/2022/10/CareCubed-Service-Definition-pdf-image-400x284.jpg)
CareCubed Service Definition
What is CareCubed?The next generation of digital care pricing. The CareCubed platform is a secure online tool to support open and ...
![Sustainable Care at a Fair Cost](https://iese.org.uk/wp-content/uploads/2022/03/Sustainable_Care_Fair_Cost-pdf-image-400x284.jpg)
Sustainable Care at a Fair Cost
Council gains confidence that they are paying a fair cost of care and helping deliver a sustainable environment for providers and children.
![AppGuard and Microsoft](https://iese.org.uk/wp-content/uploads/2021/11/Microsoft-Ecosystem-and-AppGuards-Role-Datasheet-pdf-image-400x284.jpg)
AppGuard and Microsoft
Optimising the Power of Microsoft’s AV and EDR with AppGuard, the new zero-rust zero-day cyber security technology.
![Fair Price for Children’s Placements](https://iese.org.uk/wp-content/uploads/2021/07/CareCubed_Case_Study_The-London-Borough-of-Hackney-pdf-image-400x284.jpg)
Fair Price for Children’s Placements
Council delivers £200,000 p/a cost avoidance on just four placements using CareCubed to standardise breakdown of costs and gain consistency.
![Charity Improves Care Negotiations](https://iese.org.uk/wp-content/uploads/2021/05/Charity-Improves-Care-Negotiations-pdf.jpg)
Charity Improves Care Negotiations
CareCubed helps charity negotiate better rates and protect their revenue to ensure quality care and show compliance with CQC standards.
![Local Government Cyber Defence](https://iese.org.uk/wp-content/uploads/2021/04/AppGuard-Brochure-local-government-cyber-defence-pdf.jpg)
Local Government Cyber Defence
A new zero-day approach to cyber defence is needed to protect your council, staff and residents data from targeted cyber attacks
![Council Improves Cyber Security](https://iese.org.uk/wp-content/uploads/2021/04/iESE-Case-Study-Council-improves-cyber-security-pdf.jpg)
Council Improves Cyber Security
Midlands Council adopts new cyber security technology to keep the council, its staff and customers safe from the new wave of cyber attacks
![Social Prescribing Improves Health](https://iese.org.uk/wp-content/uploads/2021/04/Best-Practice-Case-Study-social-prescribing-improves-health-pdf.jpg)
Social Prescribing Improves Health
Social prescribing encourages residents to take greater responsibility in their health resulting in 53% reduction in GP appointments
![Give Clarity on Transformation](https://iese.org.uk/wp-content/uploads/2021/04/iESE-Case-Study-give-clarity-on-transformation-pdf.jpg)
Give Clarity on Transformation
Give clarity + ensure senior members and officers sign off on your transformation plan by defining and uniting language around transformation
![Support for Organisational Change](https://iese.org.uk/wp-content/uploads/2021/04/iESE-Case-Study-support-for-organisational-change-pdf.jpg)
Support for Organisational Change
iESE diagnostic wheel gives a better understanding of a fire service’s culture allowing staff to buy-in to organisational change
![Define Transformation Agenda](https://iese.org.uk/wp-content/uploads/2021/02/Clackmannanshire-Council_Case_Study_WEB-pdf.jpg)
Define Transformation Agenda
iESE worked with Clackmannanshire Council to help define its transformation agenda through use of its Innovation Mandate tool.
![Care Provider Cost Clarity](https://iese.org.uk/wp-content/uploads/2021/02/care-provider-cost-clarity-pdf.jpg)
Care Provider Cost Clarity
Care provider gains clarity over support needs and consistency of approach for placement prices creating an evidence-based negotiation process.
![Children’s Module Reaps Riches](https://iese.org.uk/wp-content/uploads/2021/02/childrens-module-reaps-riches-pdf.jpg)
Children’s Module Reaps Riches
CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
![Customer Transformation Review](https://iese.org.uk/wp-content/uploads/2021/01/customer_transformation_review-1-1-pdf.jpg)
Customer Transformation Review
Evidence-based assessment identifies 70% of activities lacking direct customer value allowing council to redesign to reduce waste and improve customer experience
![CareCubed Charter](https://iese.org.uk/wp-content/uploads/2020/12/CareCubed_Fair_Price_Fair_Care_Charter-pdf-image-400x284.jpg)
CareCubed Charter
New CareCubed charter for commissioners and providers to act as a protocol for users and sets the expected behaviour for both parties.
![Cost of Cyber Security](https://iese.org.uk/wp-content/uploads/2020/04/ASL-True-Cost-of-Cyber-Security-Whitepaper-1-pdf-image-400x284.jpg)
Cost of Cyber Security
With detect and react strategies failing, we need to identify the true cost of cyber security and mitigate cyber-attack risks more effectively.
![Significant Financial Savings](https://iese.org.uk/wp-content/uploads/2020/04/CareCubed-Case-Study-significant-financial-savings-pdf.jpg)
Significant Financial Savings
CareCubed brings significant financial savings and cost avoidance totalling to £510k, and has opened dialogue on rates with providers.
![Greater Control of Care Costs](https://iese.org.uk/wp-content/uploads/2020/04/CareCubed-Case-Study-greater-control-of-care-costs-pdf.jpg)
Greater Control of Care Costs
CareCubed brings greater control of care costs with savings of £7k a month for adults with learning disabilities whilst also improving the quality of care.
![Understand Direction of Transformation](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-understand-direction-of-transformation-pdf.jpg)
Understand Direction of Transformation
Innovation Mandate helps both officers and members understand direction of transformation and agree on direction of focus for change.
![Reduce Failure Demand](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-reduce-failure-demand-pdf.jpg)
Reduce Failure Demand
High-level business review leads to organisational restructure, which created £250k savings and helped to reduce call-centre failure demand from 34% to 14%
![Improve Customer Experience](https://iese.org.uk/wp-content/uploads/2020/04/Winchester_casestudy-250x284.jpg)
Improve Customer Experience
Evidence-based review analyses 150 external customer demands to improve customer experience and reduce failure demand within one week
![Deliver More Consistency](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-deliver-more-consistency-pdf.jpg)
Deliver More Consistency
Customer-focus review helped to understand customer demand and improve customer experience, identifying 89% of customer contact as waste activity
![Consistency Sourcing Care Placements](https://iese.org.uk/wp-content/uploads/2020/04/CareCubed-Case-Study-consistency-sourcing-care-placements-pdf.jpg)
Consistency Sourcing Care Placements
Savings of £605kpa and consistency of approach to sourcing individual care placements using CareCubed bringing creditability with providers
![Planning Service Review](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-planning-service-review-pdf.jpg)
Planning Service Review
Planning service review using evidence-based methodology identifies failure demand and key areas for improvement to become best-in-class service
![Meet Local Residents Needs](https://iese.org.uk/wp-content/uploads/2020/04/Case-Study-Meet-Local-Residents-Needs-pdf.jpg)
Meet Local Residents Needs
Within 3 months 1600 tasks were created to meet local residents needs including graffiti, fly-tipping and dog fouling
![Planning Applications Profit](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-planning-applications-profit-pdf.jpg)
Planning Applications Profit
From £1.5m in planning applications costs to £450k profit by transforming the iESE way empowering the council to continue improving
![Understand Customer Demand](https://iese.org.uk/wp-content/uploads/2020/04/SevenOaks_Casestudy-250x284.jpg)
Understand Customer Demand
Customer-focus review helped to understand customer demand and improve customer experience, identifying 89% of customer contact as waste activity
![Deliver Benefits For Residents](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-deliver-benefits-to-residents-pdf.jpg)
Deliver Benefits For Residents
Customer-centric transformation model in organisational review set to deliver benefits to residents and businesses and create a potential saving of £1.4m
![Behavioural Framework For Change](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-behavioural-framework-for-change-pdf.jpg)
Behavioural Framework For Change
Merge of council ICT services saves £5million per annum, using behavioural framework for culture change in transformation programme
![Customer Self-Serve](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-ensure-customer-self-serve-pdf.jpg)
Customer Self-Serve
Councils modernise service delivery to overcome £460kpa of failure demand by understanding customer demand which has helped to ensure customer self-serve
![Savings On Placement Prices](https://iese.org.uk/wp-content/uploads/2020/04/CareCubed_Brochure_Casestudy-1-250x284.jpg)
Savings On Placement Prices
Evidence-based online tool brings savings on placement prices by giving greater visibility and control over the cost of care
![Standardise ICT Services](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-standardise-ICT-services-pdf.jpg)
Standardise ICT Services
Merging of tri-council services to standardise ICT services and improve service delivery brings in £250k of savings in year one
![Culture Change Success](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-culture-change-success-pdf.jpg)
Culture Change Success
Behaviour-led approach with more than 400 staff behavioural assessments brings culture change success during organisation restructure
![Improve Customer Satisfaction](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Case-Study-improve-customer-satisfaction-pdf.jpg)
Improve Customer Satisfaction
Behaviour-led approach which encourages active listening shown to improve customer satisfaction and staff morale with on-hold time reduced by 21%
![Efficiency From Customer Focus](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Brochure-efficiency-from-customer-focus-pdf.jpg)
Efficiency From Customer Focus
Drive whole organisation efficiency and achieve significant savings by assessing customer focus and understanding customer demand
![Local Government Innovation Club](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Brochure-local-government-innovation-club-pdf.jpg)
Local Government Innovation Club
Local government innovation club; a network of forward-thinking professionals working on the next generation of sector led improvement and transformation
![Research-Led Transformation Framework](https://iese.org.uk/wp-content/uploads/2020/04/iESE-Brochure-research-led-transformation-framework-pdf.jpg)
Research-Led Transformation Framework
Bring certainty to your transformation using a research-led transformation framework allowing your council, residents and local area to thrive
![Digital In Local Government](https://iese.org.uk/wp-content/uploads/2020/04/iESE-White-Paper-digital-in-local-government-pdf.jpg)
Digital In Local Government
The use of digital and technology in local government; closing the gap on digital transformation and guiding the right behaviours
![Framework For Council Transformation](https://iese.org.uk/wp-content/uploads/2020/04/iESE-White-Paper-framework-for-council-transformation-pdf.jpg)
Framework For Council Transformation
Research-led transformation framework with roadmap for council reform to drive effective change using data from 90% of councils across UK
![AppGuard Cyber Defence](https://iese.org.uk/wp-content/uploads/2020/04/AppGuard-Data-Sheet-pdf.jpg)
AppGuard Cyber Defence
Prevent cyber-attacks and improve your cyber defence with AppGuard; a new proven technology built on a Zero-Trust Framework.