by Annabelle Spencer | May 17, 2021 | Customer Experience, Demand, Strategy, Transformation
The Supreme Court Sleep-In-Pay Ruling Published on 14/05/21 | Written by Jim Weir, Senior Consultant at iESE The Supreme Court judgment (Tomlinson Blake vs Mencap) on social care staff ‘sleep in pay’ was finally delivered in March 2021. Whilst the ruling has brought... by Annabelle Spencer | Apr 29, 2021 | Customer Experience, Demand, Strategy, Transformation
Redesigning Coaching and Mentoring for the Digital Age Published on 29/05/21 | Written by Dr Andrew Larner, Chief Executive at iESE Last month saw the shortlisting of the iESE 2021 Awards. A terrific two-day online event with all of the shortlisted entries describing... by Annabelle Spencer | Feb 1, 2021 | Customer Experience, Demand, Strategy, Transformation
Alchemy – Leadership in the Pandemic Age? Published on 01/02/21 | Written by Dr Andrew Larner, Chief Executive at iESE During the pandemic leadership has been tested across every sector in so many different ways. Of course the move to working online has been a... by Annabelle Spencer | Jan 25, 2021 | Business planning, Customer Experience, Strategy, Transformation
iESE helps Scottish council push forward radical changes Published on 25/01/21 | Sharing best practice in local government iESE has a range of tools to help local authorities with transformation. One is the Innovation Mandate, which at its core is a workshop hosted by... by Annabelle Spencer | Jan 1, 2021 | Customer Experience, Strategy, Transformation
New Year Wishes for 2021 Published on 04/01/21 | Written by Dr Andrew Larner, Chief Executive at iESE My wish to you for 2021 is that the vaccination programme completes quickly and successfully. It has been amazing to see the number of volunteers stepping up to... by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation
From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience. We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative...