by Annabelle Spencer | Feb 1, 2021 | Customer Experience, Demand, Strategy, Transformation
Alchemy – Leadership in the Pandemic Age? Published on 01/02/21 | Written by Dr Andrew Larner, Chief Executive at iESE During the pandemic leadership has been tested across every sector in so many different ways. Of course the move to working online has been a... by Annabelle Spencer | Jul 6, 2020 | Demand, Transformation
Netcall: Providing an app sharing solution Low-code platform provider Netcall has launched a Covid-19 package designed to allow local authorities to jumpstart their Covid-19 responses by using unbranded apps designed by itself and its local government community... by IESEV@V | Feb 17, 2020 | Customer Experience, Demand, Transformation
Data – what public services need to share Over the summer I have been visiting councils involved in transformations across the UK, and it is clear to see that a common aspiration is arising amongst us; a need to understand and share data about what drives demand... by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation
From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience. We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative... by IESEV@V | Nov 28, 2018 | Capacity, Customer Experience, Demand, Strategy, Transformation
Riding the public sector transformation wave With local government operating on £15.7Bn less in 2020 than it did in 2010, increasingly it seems that the sector is a plane running on fumes in the fuel tank. But then we have #OurDay. Trending number one in the UK and... by IESEV@V | Jun 29, 2018 | Demand
iESE Gives Back to the Public Sector with Graduate Scheme As a not for profit social enterprise whose sole mission is to improve public sector services, iESE strives to invest back into the sector where possible, and the Kent Graduate Scheme is just one way they are...