Greater Control of Care Costs

Case Study – Moray Council

When commissioning care services for adults with learning disabilities, Health & Social Care Moray kept on experiencing a familiar yet frustrating situation – they wanted greater control over care costs and clarity as the partnership was paying more and more for similar levels of care from the same providers. But thanks to iESE’s CareCubed tool, a solution is now available which improves the quality of care provided, increases transparency in commissioning and gives greater control over costs.

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Charity Improves Care Negotiations

CareCubed helps charity negotiate better rates and protect their revenue to ensure quality care and show compliance with CQC standards.

Local Government Cyber Defence

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Council Improves Cyber Security

Midlands Council adopts new cyber security technology to keep the council, its staff and customers safe from the new wave of cyber attacks

Social Prescribing Improves Health

Social prescribing encourages residents to take greater responsibility in their health resulting in 53% reduction in GP appointments

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iESE worked with Clackmannanshire Council to help define its transformation agenda through use of its Innovation Mandate tool.

Care Provider Cost Clarity

Care provider gains clarity over support needs and consistency of approach for placement prices creating an evidence-based negotiation process.

Children’s Module Reaps Riches

CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.

Customer Transformation Review

Evidence-based assessment identifies 70% of activities lacking direct customer value allowing council to redesign to reduce waste and improve customer experience

CareCubed Charter

New CareCubed charter for commissioners and providers to act as a protocol for users and sets the expected behaviour for both parties.

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Behaviour-led approach which encourages active listening shown to improve customer satisfaction and staff morale with on-hold time reduced by 21%

Efficiency From Customer Focus

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Evidence-based online tool brings savings on placement prices by giving greater visibility and control over the cost of care

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Customer-focus review helped to understand customer demand and improve customer experience, identifying 89% of customer contact as waste activity

Digital In Local Government

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Savings of £605kpa and consistency of approach to sourcing individual care placements using CareCubed bringing creditability with providers

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CareCubed brings greater control of care costs with savings of £7k a month for adults with learning disabilities whilst also improving the quality of care.

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