One council that has benefitted from the Innovation Mandate process, which helps to understand the direction of transformation is East Lothian. This was the first piece of work it had engaged iESE for, although Angela Leitch, East Lothian’s former Chief Executive who left the local authority in December 20019, had used iESE in a previous role. Leitch said knowing other local authorities in Scotland had used iESE, and that the organisation had a understanding of the challenges and opportunities faced by councils, gave the consultancy credibility which she knew would resonate with elected members.
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CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
Evidence-based assessment identifies 70% of activities lacking direct customer value allowing council to redesign to reduce waste and improve customer experience
CareCubed brings greater control of care costs with savings of £7k a month for adults with learning disabilities whilst also improving the quality of care.
High-level business review leads to organisational restructure, which created £250k savings and helped to reduce call-centre failure demand from 34% to 14%
Customer-centric transformation model in organisational review set to deliver benefits to residents and businesses and create a potential saving of £1.4m
Councils modernise service delivery to overcome £460kpa of failure demand by understanding customer demand which has helped to ensure customer self-serve
Local government innovation club; a network of forward-thinking professionals working on the next generation of sector led improvement and transformation
