by IESEV@V | Apr 10, 2020
White Paper – From Surviving to Thriving If you want your council, residents and local area to thrive, iESE can bring certainty to your transformation using our research-led transformation framework. In order to meet the next spending review challenges, it’s... by IESEV@V | Apr 10, 2020
Case Study – Westward Housing Group In order to achieve it’s target of 90% customer satisfaction, Westward enlists iESE to help them understand their customer journeys. Despite the business enjoying more than 85% customer satisfaction, they wanted to do... by IESEV@V | Apr 10, 2020
Case Study – Winchester City Council Winchester City Council truly cares about its residents, businesses and visitors. Therefore, they wanted to improve their customer experience when contacting the council and when they receive council services. So an... by IESEV@V | Apr 10, 2020
Case Study – Bracknell Forest Council When Bracknell Forest Council needed to make significant savings by restructuring its council support services, it looked to iESE for help. The delivery of more consistency in IT, Finance and HR services would above all help... by IESEV@V | Apr 10, 2020
Case Study – Hambleton District Council Hambleton District Council engaged iESE to carry out a Service Review with its planning department in June 2019. A typical Service Review takes between four and eight weeks. But in Hambleton’s case additional time...