by IESEV@V | Apr 10, 2020
Case Study – Winchester City Council Winchester City Council truly cares about its residents, businesses and visitors. Therefore, they wanted to improve their customer experience when contacting the council and when they receive council services. So an... by IESEV@V | Apr 10, 2020
Case Study – Aylesbury Vale District Council Like many councils, Aylesbury Vale faces reduced funding and in time complete withdrawal of funds from the Government. Therefore, Andrew Grant, CEO of Aylesbury Vale District Council Andrew was under pressure to find... by IESEV@V | Jan 27, 2020
Customer Focus Assessment Our Customer Focus Assessment helps you to understand if you are doing what really matter for your customers. We have worked with a range of organisations to review how the actual customer experience compares to what senior management teams...