White Papers

As part of the iESE mission, we are constantly working towards sharing best practice, and one way we do this is through the collaboration and creation of white papers.

We currently have two white papers available to download.

To talk to us more about transformation planning or applying the model, contact us using the contact form below or by email enquiries@iese.org.uk.

From Surviving to Thriving: How Councils Can Reshape Local Public Services To Meet The Next Spending Review Challenges

By Dr Andrew Larner

Over 12 months, iESE consultants have been working with colleagues across more than 90 authorities to develop and refine a single framework for council transformation.

Developed for the sector, by the sector, the 3R Model (Review, Remodel, Reinvent) began as a framework based on over a decade’s worth of data from iESE’s local government transformation and efficiency projects. By assessing the impact of different transformation activities – many of which we have supported the delivery of – we were able to set out a roadmap of different levels of efficiency activity, ranging from corporate cost control to commercialisation, shared services and combined authorities.

The result was a model that all authorities could access and use to both benchmark and plan future transformation activity.

The model was first published in “From Surviving to Thriving”, our 2015 white paper on local government transformation. This began a 12-month consultation process with local government – talking to more than 90 councils, interviewing almost 40 chief executives and attending events the length and breadth of the country to gain feedback on the model.

Dr Andrew Larner

 With more than 25 years’ experience in improving public services, iESE’s Chief Executive has experience not just in the UK but around the world. During the past 15 years Andrew has led the growth of iESE from a small social enterprise start-up to the sector’s leading transformation partner – working with hundreds of authorities around the UK, and supporting the delivery of more than £1billion in savings. A sector-leader on information management and the information society, with a doctorate in balancing rights in information, Andrew’s use of digital technology to link authorities together and deliver joined up services was recognised internationally.

Andrew has worked with public services in more than 20 countries – supporting authorities in China to modernise their management systems during rapid change, while in Hungary he supported the development of legislation, government institutions and IT systems to manage a burgeoning property market. As such he has a breadth of experience of public service operating models to bring to the sector.


Digital Local Public Services: The Path to An Effective Digital Transformation Strategy for Local Government

By Dr Andrew Larner and John Comber

Looking around at the changes emerging within our community in digital and technology it is already possible to imagine a very different economic, social and environmental future.  Over the last year iESE has been researching the implications of these changes for our communities and for local public services and consulting with chief executives and members with the support of Solace.

This White Paper explores the nature of the changes to come and the potential models that will allow local government to be a meaningful part of those changes. One of the reflections of the white paper research is that whilst we are starting to do well in digital within our communities the same is not always true within the local authority. In the community we expect real time information and real time service and yet inside our authorities we often fall short of a real time approach.  And when we do get things right the costs of digital in the sector can be artificially high. This is particularly true when managing change within our authority.

John Comber

John began his career in the insurance industry and then moved into local government where over the last 35 years he has acquired experience in all aspects of the industry. Accomplished in the leadership and management of public services, John has been involved in the modernisation and transformation of many of the services Councils deliver. John retired from his role as Chief Executive of the Royal Borough in August 2017, and has continued to enjoy helping people, organisations and places, to make the most of their potential, working with local government and related organisations, with a particular interest in people, regeneration and digital transformation. 

John is delighted to be supporting iESE with their mission to identify, foster and deliver improvements and efficiencies across the public sector, with a membership of over 50 public sector partners they are going from strength to strength.

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