by IESEV@V | Apr 16, 2020
Service Review An iESE Service Review looks in detail at services offered by a local authority to identify potential areas of improvement. Common areas of service review include: Planning, Revenue and Benefits or Adults Services. Typically taking between four and... by IESEV@V | Jan 27, 2020
Customer Focus Assessment Our Customer Focus Assessment helps you to understand if you are doing what really matter for your customers. We have worked with a range of organisations to review how the actual customer experience compares to what senior management teams... by IESEV@V | Jan 27, 2020
Coaching and Mentoring iESE Coaching and Mentoring provides a supportive space for members, executive civil servants, and senior managers to explore their management style. Particularly in relation to the delivery of strategic objectives. The coaching programmes are... by IESEV@V | Jan 23, 2020
Innovation Mandate The Innovation Mandate is a high-level workshop that provides a clear framework for change to help you with your service transformation. We will work with you to create a clear vision of the transformation process to come, including the objectives,...