by IESEV@V | Apr 10, 2020
Case Study – Hambleton District Council Hambleton District Council engaged iESE to carry out a Service Review with its planning department in June 2019. A typical Service Review takes between four and eight weeks. But in Hambleton’s case additional time... by IESEV@V | Apr 10, 2020
Case Study – Folkestone and Hythe District Council Folkestone and Hythe District Council launches a transformation project to redesign its services under a new operating model. Their overall goal is to create a council that is efficient and fit to serve its... by IESEV@V | Apr 10, 2020
Case Study – Aylesbury Vale District Council Like many councils, Aylesbury Vale faces reduced funding and in time complete withdrawal of funds from the Government. Therefore, Andrew Grant, CEO of Aylesbury Vale District Council Andrew was under pressure to find... by IESEV@V | Apr 10, 2020
Case Study – Sevenoaks District Council Sevenoaks District Council is an award-winning council with a secure financial footing. Despite having satisfied customers and no imperative need to change, the council wanted to improve their customer experience further.... by IESEV@V | Apr 10, 2020
Case Study – Broxbourne Borough Council Broxbourne Borough Council brought in iESE to do a high- level organisational review at a time when it was facing a budget deficit of £2.5m. Despite the council closing its funding gap, the customer-centric transformation...