by IESEV@V | Apr 10, 2020
Case Study – Sevenoaks District Council Sevenoaks District Council is an award-winning council with a secure financial footing. Despite having satisfied customers and no imperative need to change, the council wanted to improve their customer experience further.... by IESEV@V | Apr 10, 2020
Transforming the iESE Way If you want your council, residents and local area to thrive, iESE can bring certainty to your transformation using our research-led transformation framework. At a time where there is new technology and new ways of working, it is undoubtably... by IESEV@V | Apr 10, 2020
Case Study – South Hams District and West Devon Borough Councils South Hams and West Devon Councils integrate their back-end services in order to make significant savings. By merging their ICT services, they have generated savings of an amazing £5million per... by IESEV@V | Apr 10, 2020
Case Study – Taunton Deane and West Somerset Councils Due to high level of customer contact, these two councils undergo a review which aimed to understand where, how and why customers were contacting the organisation. As expected when gathering customer data,... by IESEV@V | Apr 10, 2020
Case Study – Westward Housing Group In order to achieve it’s target of 90% customer satisfaction, Westward enlists iESE to help them understand their customer journeys. Despite the business enjoying more than 85% customer satisfaction, they wanted to do...