by IESEV@V | Apr 16, 2020
Service Review An iESE Service Review looks in detail at services offered by a local authority to identify potential areas of improvement. Common areas of service review include: Planning, Revenue and Benefits or Adults Services. Typically taking between four and... by IESEV@V | Apr 10, 2020
Case Study – Hambleton District Council Hambleton District Council engaged iESE to carry out a Service Review with its planning department in June 2019. A typical Service Review takes between four and eight weeks. But in Hambleton’s case additional time... by IESEV@V | Apr 10, 2020
Case Study – Folkestone and Hythe District Council Folkestone and Hythe District Council launches a transformation project to redesign its services under a new operating model. Their overall goal is to create a council that is efficient and fit to serve its... by IESEV@V | Apr 10, 2020
Case Study – Aylesbury Vale District Council Like many councils, Aylesbury Vale faces reduced funding and in time complete withdrawal of funds from the Government. Therefore, Andrew Grant, CEO of Aylesbury Vale District Council Andrew was under pressure to find... by IESEV@V | Apr 10, 2020
Case Study – Westward Housing Group In order to achieve it’s target of 90% customer satisfaction, Westward enlists iESE to help them understand their customer journeys. Despite the business enjoying more than 85% customer satisfaction, they wanted to do...