Public Sector Transformation Awards 2021


Watch the live streamed event below | 21:00 – 22:00 | Wednesday 8th September | Church House, London

iESE Awards: The Awards Ceremony

Wednesday 8th September 2021 | 18:00 – 22:00 | Church House, London

Our awards ceremony was where we brought together all the finalists and we crown the Gold, Silver and Bronze winners from each category.

The awards are an opportunity to celebrate and share the most innovative practice in transforming local public services.  For all of us in local government, embracing financial pressures in order to excel is a way of life.  Developing new ways of working and transforming service delivery isn’t ‘just another day in the office’, it’s our passion.

Please note that no public money is spent on the event because the IESE Public Sector Transformation Awards ceremony is sponsored by individual businesses. Therefore, each winner is provided with free places in recognition of their efforts in improving their local areas.

We will be uploading the live streamed video of our awards cermemony to this page and on our social media accounts.

See the winners in Transform Magazine Award Winners edition by clicking on the button below:

iESE Awards: The Finalists 2021

Tuesday 16th – Wednesday 17th March

This year we held an online event to announce the finalists of the Public Sector Transformation Awards 2021. 

With the pandemic changing the way we work and how we run our events, we have decided to put on a virtual event to share the most innovative best practice that we have ever seen giving finalists an opportunity to share their fantastic achievements not just with us… but with ALL OF YOU!  

We invited our fantastic award finalists in a 2-day online event on Tuesday 16th March – Wednesday 17th March where we got to know the award-winning projects and the individuals behind their success in greater detail than ever before.

Join Us Online

The online event was live streamed onto our YouTube channel which you can catch up on by clicking on the links below.

Awards Finale – 8th September 2021

Every year we receive hundreds of nominations for the Public Sector Transformation Awards from local authorities across the UK and overseas. We award Gold, Silver and Bronze for each category, and this year our finale will be on Wednesday 8th September, where our finalists will be taking away either Gold, Silver or Bronze in a hybrid awards ceremony.

Contact Us

Have you got a question about the iESE Awards 2021? Get in touch by clicking on the link below.


Alternatively you can email us directly at

Finalist Nominations – watch to find out more

We asked, and they delivered! The finalists of the iESE Awards 2021 have all sent in a video to showcase their award-winning nomination to give you a deeper insight into their achievements and to share best practice with the rest of the sector. These videos will be made public at the same time as we announce the finalists for each award category, check them out below!

Day One 16/03 Nomination Videos

Day Two 17/03 Nomination Videos

Award Categories 2021

Every year we receive hundreds of nominations for the Public Sector Transformation Awards from local authorities across the UK and overseas. Here are the award categories for the iESE Awards 2021:

Asset Management and Regeneration

This category is for innovative local authority-led projects that use assets to deliver proven benefits to communities. #regeneration #assetavengers

Best Transformation Team

This category recognises a team who has made an exceptional contribution and long-term positive impact in their organisation through a series of transformation and continuous improvement. They continuously look for new ways to innovate and push the boundaries of local public service deployment. #dreamteam #reallifetransformers


No matter the budget, topic or channel, we are looking for excellence in public service communications campaigns; in particular the campaigns that made a real impact. #creativecomms #engagingcontent

Community Focus

This category is for the initiative that does most to reinvigorate the local community.  This might be for a major programme of regeneration that creates economic opportunity for the local area or initiatives that engage the local community, creating greater resilience, better life chances and less dependency on public services.  #communityenablement #vibrantcommunities

Customer Focus

This award is for the organisation that delivers outstanding service to their customers. It recognises those that demonstrate the link between excellent customer service and improved service performance. #customercentric #customerserviceslayers

The Use of Digital and Technology

This award is for the innovative use of digital tools and technology, from remodelling existing services, to creating totally new and dynamic services that lead to improved outcomes. #digitalgurus #techtalkers

The Use of Data Insight

This award is for the use of data insight and the application of data, rewarding creative approaches to managing and manipulating data to deliver outstanding results. #divinedata #dataforward

Efficiency and Effectiveness

This organisation has harnessed the real potential in their organisation, delivering elevated performance, creating efficiencies, and delivering outstanding customer service with improved value to their residents. Above all, this organisation has shown its ability to adapt a virus-fuelled environment, and achieve fantastic results in doing so. #publicserviceadaptation #customerfocus

Green Council

This category recognises, rewards and promotes environmental best practice across the public sector in the UK. This organisation has shown how they have helped the environment and improved sustainability not only in their organisation, but their surrounding community.  #achievinggreen #servingupsustainability


This category is not only open to the public sector but also private or third sector organisations. This category is for developing and/or bringing to market new innovative technologies or facilities that can transform the delivery of a local public service.  #forwardthinking #innovationstation

Transformation in Health & Social Care

Submissions can be based upon transforming access to services, remodelling the service, working in partnership or a combination of all three.  The winning applications will have demonstrated the greatest impact for customers of health and social care.  #socialcaresaviours #healthattheheart

Working Together

This category is for simplifying the way that residents and local businesses deal with public services, bringing together multiple contact points, removing the barriers between organisations and moving resources closer to the customer. #teamworkmakesthedreamwork #localbusiness

Awards Applications


The deadline to apply for these awards was Friday 29th January 2020. Nominations for the Public Sector Transformation Awards 2022 will open in November 2021.


When you apply for the awards, you will need to complete our nomination form which will ask for you to cover the following sections in a maximum of 5000 words:

  • An overview of your nomination
  • How has your initiative showed innovation?
  • How has your initiative has had an impact?
  • How has your initiative improved the skills and capabilities?
  • What was the quality of delivery of the initiative?
  • How has the initiative made a contribution to the sector?

Each submission is scored and judges against other submissions within each category. The scoring key as follows:


  • 0: No reference to the criteria at all
  • 1 – 3: Mention of criteria somewhere in the nomination
  • 4 – 6: Described at some length, with the relevant information
  • 7 – 10: Evidence has been given that it has been done


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