iESE Award Winners 2023

This year we received 294 award nominations from 76 different public sector organisations from the UK and overseas.

We have listed the winners in each category below for the iESE Awards 2023.

ASSET MANAGEMENT & REGENERATION AWARD

This award is for asset management and regeneration that delivers proven benefits to local public services and their communities. #regeneration #assetavengers

BRONZE: Babergh & Mid Suffolk District Council – Gateway 14

SILVER: Gloucestershire Police & OPCC – Bamfurlong Specialist Operations Centre 

GOLD: Mid and East Antrim Borough Council – Pilot Hydrogen Training Academy

BEST TRANSFORMATION TEAM

This award recognises a team who has made an exceptional contribution and long-term positive impact in their organisation through a series of transformation and continuous improvement. They continuously look for new ways to innovate and push the boundaries of local public service deployment. #dreamteam #reallifetransformers

BRONZE: Newcastle Under Lyme Borough Council – One Council Transformation Programme

SILVER: Tewkesbury Borough Council – Business Transformation Team

GOLD: South Gloucestershire Council – Transformation & Efficiency Team

COMMUNICATIONS AWARD

No matter the budget, topic or channel, this award is for public service communications that are imaginative, engaging and have above all made a real impact. It encompasses advertising campaigns, websites, social media and publications. #creativecomms #engagingcontent

BRONZE: Essex County Council – Social Broadband Tariff Campaign

SILVER: Essex Police – We Value Difference Campaign

GOLD: Kent County Council – Kent Adult Social Care & Health Strategy  

COMMUNITY FOCUS AWARD

This award is for the initiative that does most to reinvigorate the local community.  This might be for a major programme of regeneration that creates economic opportunity for the local area or initiatives that engage the local community, creating greater resilience, better life chances and less dependency on public services.  #communityenablement #vibrantcommunities

BRONZE: Bracknell Forest Council – Vsi Razom Community Hub

SILVER: Bournemouth, Christchurch and Poole Council – Access to Food Partnership 

GOLD: Brentwood Borough Council – Strategic Housing Development Programme

CUSTOMER FOCUS AWARD

This award is for the organisation that delivers outstanding service to their customers. It recognises those that demonstrate the link between excellent customer service and improved service performance. #customercentric #customerserviceslayers

BRONZE: East Ayrshire Health and Social Care Partnership – Help Everyone At The Right Time (HEART)

SILVER: Essex Police – Equality, Diversity, Inclusion and Cohesion (EDIC) Partnership

GOLD: Merthyr Tydfil County Borough Council – Pathway to Work Programme

BEST USE OF DATA INSIGHT

This award is for the use of data insight and the application of data, rewarding creative approaches to managing and manipulating data to deliver outstanding results. #divinedata #dataforward

BRONZE: Blue Lights Digital – Programme Odyssey

SILVER: Cumbria County Council – VIPER

GOLD: Surrey County Council – Data Analytics Centre of Excellence

BEST USE OF DIGITAL & TECHNOLOGY

This award is for the innovative use of digital tools and technology, from remodelling existing services, to creating totally new and dynamic services that lead to improved outcomes. #digitalgurus #techtalkers

BRONZE: Kent County Council – Technology Enabled Care Services  

SILVER: Blackburn with Darwen Council – Changing Futures Lancashire

GOLD: Department for Levelling Up, Housing and Communities – DLUHC Digital Planning Programme

AWARD FOR EFFICIENCY & EFFECTIVENESS

This organisation has harnessed the real potential in their organisation, delivering elevated performance, creating efficiencies, and delivering outstanding customer service with improved value to their residents. Above all, this organisation has shown its ability to adapt a virus-fuelled environment and achieve fantastic results in doing so. #publicserviceadaptation #customerfocus

BRONZE: East Ayrshire Council – Education & Early Learning Document Portfolio

SILVER: Bracknell Forest Council – Digital Team

GOLD: London Borough of Bromley – Transformation Programme

GREEN PUBLIC SERVICE AWARD

This category recognises, rewards and promotes environmental best practice across the public sector in the UK. This organisation has shown how they have helped the environment and improved sustainability not only in their organisation, but their surrounding community.  #achievinggreen #servingupsustainability

BRONZE: Cambridge City Council – Electric Vehicles

GOLD: Adur District Council – Sussex Bay Initiative

SILVER: Babergh and Mid Suffolk District Council – Tree Canopy Survey & Tree Planting Initiative

AWARD FOR INNOVATION

This category is not only open to the public sector but also private or third sector organisations. This category is for developing and/or bringing to market new innovative technologies or facilities that can transform the delivery of a local public service.  #forwardthinking #innovationstation

BRONZE: Cheltenham Borough Council & West Oxfordshire District Council– Climate Impact Assessment Tool

SILVER: London Borough of Barking and Dagenham – Cash Perks

GOLD: Swindon Borough Council – Emerging Technology Team

PEOPLE, VALUE & CULTURE AWARD

This award captures the exceptional focus and effort of those that recognise and acknowledge the importance of their people to their overall success. By embedding values, culture and behaviours that empowers the delivery of the best possible services to their residents and service users. #passionateaboutpeople

BRONZE: County Durham and Darlington Fire and Rescue Service  – Operational Assurance 

SILVER: East Ayrshire Health and Social Care Partnership – Social Care Learning Hub

GOLD: Watford Borough Council – Town Hall Transformation

PROCUREMENT AWARD

This award recognises the pioneers in procurement who are using it to deliver as much of their strategic agenda as possible, maximising the value to their partners, businesses and communities. #procurementpioneers

BRONZE: Royal Borough of Kensington and Chelsea – Building Lives Academy

SILVER: Kent County Council – Community Micro-Enterprises

GOLD: Portsmouth City Council – Social Value Policy

TRANSFORMATION IN HEALTH & SOCIAL CARE AWARD

Submissions can be based upon transforming access to services, remodelling the service, working in partnership or a combination of all three.  The winning applications will have demonstrated the greatest impact for customers of health and social care.  #socialcaresaviours #healthattheheart

BRONZE: Kent County Council – Community Micro-Enterprises

SILVER: Bristol City Council – Think Family Database

GOLD: Isle of Wight Council – The Living Well and Early Help Service

WORKING TOGETHER AWARD

This category is for simplifying the way that residents and local businesses deal with public services, bringing together multiple contact points, removing the barriers between organisations and moving resources closer to the customer. #teamworkmakesthedreamwork #localbusiness

BRONZE: East Ayrshire Council – Climate Change Strategy

SILVER: West Lothian Council – Service Design 

GOLD: Scottish Government – Connecting Scotland Programme  

INTERNATIONAL PUBLIC SERVICE OF THE YEAR 2023: Ministry of Interior, United Arab Emirates

The Ministry of Interior (MOI) of the United Arab Emirates has used modern technology to transform the way that customers interacted with them. Introducing electronic payments systems, automation, analysis and monitoring to ensure payments are secure.  The MoI has undertaken a number of initiatives in this field that clearly demonstrates an organisation wide commitment to excellence.  The robust delivery of the projects involved, the attention paid to the improvement of the customer journey and the pace of delivery were exemplary. 

UK FIRE AND RESCUE SERVICE OF THE YEAR 2023: County Durham and Darlington Fire and Rescue Service

The County Durham and Darlington Fire and Rescue Service vision is to have the Safest People and Safest Places. They clearly put our communities at the heart of everything they do and their staff constantly strive towards achieving this. Their aim is to be the best service in the UK. Their ‘Being the Best’ philosophy is reflected in the shared values and behaviours of every member of the Service. They are clearly passionate about providing the best possible service to their communities and are committed to being professional, innovative and effective in all that they do. 

UK POLICE SERVICE OF THE YEAR 2023: Humberside Police

Since Humberside Police was awarded Police Service of the Year 2022, it has continued its path of innovation and transformation through development and delivery of further improvements to performance and quality of service. This has included innovative technologies such as Visibeat, transformation in the level of service and support for the most vulnerable people through the introduction of our their Vulnerability Hub and Vulnerability Tracker, and new State of the Art Force Control Room. These achievements have earned them national recognition, including most recently in their HMICFRS PEEL Inspection, where they were identified as ‘Outstanding’ in six areas. 

UK COUNCIL OF THE YEAR 2023: Mid and East Antrim Borough Council

Mid and East Antrim Borough Council (MEABC) has worked collaboratively with a wide range of organisations over the last three years to deliver climate, sustainability and environmental initiatives. This has involved knowledge and skills sharing with a myriad of organisations in order to achieve common goals.  As a result MEABC have delivered a number of key initiatives not only to increase education and awareness around these topics, but to deliver on the ground action. Through the delivery of collaborative projects, Mid and East Antrim have not only become an exemplar Council in Northern Ireland, but for the whole of the UK.  Not only have they made pioneering improvements that will help us all to meet key environmental challenges they have forged vital partnerships to deliver at-scale and used this to regenerate their area, building skills in the community and new jobs.