Junior UX Designer

UK-Wide Home Based

Opportunity for an entry-level UX designer to join a small friendly team, come and make a real difference to public services. Competitive salary, generous holiday, pension and other benefits.

Apply for this role

If you think this could be you, send your CV to sherif.attia@iese.org.uk

Or if you’d like to have an informal chat about the role, please call Sherif on 07793510885

Job Description

At iESE we are a small friendly team, our passion is to improve the delivery of local public services. Our flagship digital product CareCubed is a cloud-based system used by more than 70 organisations across the UK. We are seeking a UK-wide home based Junior UX Designer to work on the ongoing improvement of the customer experience. You will be responsible for designing new and enhanced digital products.

This role requires a candidate with excellent research, analytical, interpersonal and communication skills to work across multi-disciplinary teams to increase the effectiveness and responsiveness of our customer processes across our product portfolio.

Whilst experience in a similar role is not required, we are looking for a highly motivated and creative individual who is comfortable adopting new technologies and approaches. An understanding of project management and design methodologies is advantageous.


Core Objectives of this Role

  • Provide support to Head of Design in delivering projects:
    • o Research relevant areas of interest.

      o Conduct user research and usability studies to collaborate with designers, developers and marketeers to validate solutions.

      o Assist in the delivery of Customer consultations & forums to support product development and market research.

      o Use Human Centred Design methods to engage key stakeholders and understand needs / expectations.

      o Input into the product development process, including preparing specifications, prototypes and testing.

    Additional Responsibilities

    • Support the CareCubed team, monitoring mailboxes & overseeing development request and customer contact processes.
    • Provide technical support as required to CareCubed trainers and iESE consultants.
    • Assist in the development and implementation of operational guidelines.




    Who are we looking for?

    Are you a motivated and creative self-starter, who likes talking to people and wants to work with a broad range of professionals? Do you consider yourself to be enthusiastic, good at managing your time and have a can-do attitude?

    We are looking for a highly motivated and creative individual who has a great eye for detail. Whilst a digital background is not strictly essential, it would be great if you had some previous experience in a related area and you must be comfortable adopting new technologies and approaches.

    Skills and Experience

    • Good research, analytical skills & ability to present data simply and accurately
    • Demonstrable communication skills
    • Enthusiam to work to tight deadlines and multi task when required
    • Comfortable working within a tech environment to offer first line support to users/ team
    • Knowledge of agile project management & user centred design methods is desirable
    • Passionate about delivering innovative solutions to advance the improvement and or efficiency of local public services

      What we can offer

    • Full time position with opportunity to develop and contribute to the growth of the Company.
    • Salary range £22-26k.
    • Generous holiday allowance: 30 days holiday per annum + bank holidays.
    • Public Sector Pension scheme – defined benefits scheme.
    • CashPlan Health Benefits.
    • Remote working with opportunity to travel to client sites.
    • Small friendly team
    • Opportunity to make a real difference to public services.
    If this sounds like you then send in your CV to sherif.attia@iese.org.uk. Or if you’d like to have an informal chat about the role, please call Sherif on 07793 510885.

    About iESE

    iESE is a truly unique organisation, as a not-for-profit social enterprise, we work in partnership and support the Public sector, Private sector and the Third sector.

    Sharing Best Practice

    • We have been supporting organisations for over 10 years, to help them meet the challenges they face, and in that time, we have delivered real savings of over £600m for our clients.

    Innovative Solutions

    • We are a recognised and valued partner within the sector with a successful track record of delivering innovative transformation and service improvement programmes across the UK.

    Customer-Centric and Community-Enabling

    • We transform all aspects of public service from leadership and corporate management to both back office and frontline services using a customer-centric and community-enabling approach.

    Building Capacity Not Dependency

    • Owned by and delivering for the sector, we seek to build capability – working alongside our clients as both a delivery partner and mentor, developing skills to deliver effective change in the future with reduced need for external support.

    Evidence-Based Approach

    • We provide a range of evidence-based tools, services and partnerships to help local authorities and other public sector bodies do more with less.


    The Application Process

    If this sounds like you then send in your CV to sherif.attia@iese.org.uk. Or if you’d like to have an informal chat about the role, please call Sherif on 07793 510885.

    • Virtual Interviews will be held from w/c 8th February 2021 with Vanda Leary, Digital Business Lead and Sherif Attia, Head of Design
    • Appointments will be made following 2 references being taken up
    • An opportunity to talk to the Exec team will be programmed in following selection of successful candidate


    What is your latest public sector challenge?