iESE Online Conference Portal

Missed out on the action on the day? No problem! You’ve got until the end of September to register for our online conference portal. In the online conference portal you catch up on all the live streamed content that you missed, network with other delegates and download resources from the day. Click on the button below to gain access, once registered you will be sent a confirmation email with your log-in details.

Please check your junk folder if it doesn’t arrive within the hour.

The iESE Conference 2021

Church House, Westminster, London.

Our conference will help you navigate the challenges you are facing, to know what best practice is right for you, and to guide you towards the best possible future.

This year at our conference we showcased a range of achievements made over the last year from different public service areas along with the associated solutions available for local government, with a focus on how we can make adaptation the new normal. Taking this a step further, we will also explored a “feet on the ground, eyes on the horizon” approach to predict future best practice, separating out what is contextual and what always works, to not only build back better but build beyond this.

This hybrid event took place from Church House in London. You can catch up on all the content by registering for the online conference portal by clicking here.

For those attending in-person, the health and safety of our guests was our highest priority, and with the current pandemic we ensured that strict protocols in-line with government guidelines were followed. Pre-event home testing and on-site testing at 09:00 on the day was conducted to ensure a safe and secure event. Masks, socially distanced seating, and sanitising stations were also be provided at the venue. Due to restrictions on safe seating capacity, we had a capped number of in-person places available. 

Key speakers at our conference included:

  • Fiona Lees, interim Chief Exec of Dumfries and Galloway Council
  • Chris Naylor, Chief Executive of London Borough of Barking and Dagenham
  • John Comber, former Chief Executive of London Borough of Greenwich
  • Arthur Charvonia, Chief Executive of Babergh & Mid Suffolk District Councils
  • Anne Donaghy, Chief Executive of Mid and East Antrim Borough Council
  • Jonathan Stephenson, Joint Chief Executive of Brentwood Borough Council & Rochford District Council
  • Craig McArthur, Director East Ayrshire Health and Social Care Partnership, East Ayrshire Council
  • Mark Allen, Head of Tech and Digitally Enabled Care, Hampshire County Council
  • David MacFarlane,Transformation Project Officer, Royal Borough of Windsor and Maidenhead
  • Cllr Joanne Harding, Cabinet Member fo Social Care at Trafford Council
  • Jules Maitland, Founder & Managing Director of All-In (CA)

Register For The Online Conference Portal

Register for the online conference portal by clicking on the button below, it is free to join.

Upon registering you will receive an email to confirm your registration, and then shortly after we will send you your log-in details to access our online portal where you will be able to watch the live streamed content, connect with other delegates and download resources from our event.

conference speaker panel

Introduction to the iESE Conference

Our conference will celebrate the PEOPLE behind local public service delivery, taking best practice and lessons learnt from past experience into the present and beyond to help you design the council of the future. 

PAST: Praise the PEOPLE.
We want to celebrate the PEOPLE behind local government and showcase the fantastic achievements made over the last year all the while adapting to the pandemic. With the challenges that we’ve all faced during these difficult times, we have seen a real threat to our talent pipeline, with high levels of turnover and burnout meaning that a skills gap is greater than ever. So, at our conference, we will put a spotlight on some heroes and heroines who will share their success stories, and kickstart a series of online events where we will be encouraging councils to nominate their own heroes and heroines to take part and share their experiences and what can be learned from it.

 PRESENT: Embedding adaptation into your services.
How do we apply the lessons learnt from past experiences to what is going to happen next? How to do we make adapting to changing times normal? At our conference, we will hear from a handful of key speakers and panelists about what local authorities should be considering to ensure that we are building on past successes and embedding them into our present and beyond. A selection of solutions experts will also be presenting a range of tools that can help build strong resilient communities and move us in the right direction to not only surviving, but thriving.

FUTURE: Feet on the ground, eyes on the horizon.
Have you ever wondered what the mythical authority of the future is going to look like? Us too! Our conference will be an opportunity to start pulling together design principles on what we think this could be and learn how to get good ideas to the frontline quicker. We know that it’s not just building back better, but beyond that. And disaster recovery should be a part of this. Join our conference to help us begin designing the council of the future.


The Virtual Conference Experience

Our conference was a hybrid event with delegates joining us in-person and virtually. We created an online portal for our virtual delegates with access granted from Monday 23rd August to Thursday 30th September.

Join the conference in real-time

  • We are live streaming our presentations and Transform Talks so that you can watch our content in real-time.
  • You can register for our breakout presentations and join us virtually via MS Teams where you can interact with the solutions experts and other conference delegates.

Connect with other delegates

  • Our portal allows you to connect with conference delegates who have given their permission to share their details with other delegates, allowing you to email and connect with each other on socials with ease.

Download resources

  • All powerpoint presentations used throughout the day will be made accessible on our portal.
  • You can also download a range of documents, brochures and case studies from our public sector digital solutions.

Catch up on anything you’ve missed

  • Our video library allows you to watch back all our recorded segments including presentations, Transform Talks and breakout presentations

Carry on the conversations

  • We’ve lined up a number of follow-on events to carry on conversations around the themes discussed at our conference. We are opening up registration exclusively to our virtual delegates.


Over the course of the day we discussed a range of challenges that are currently impacting public service roll-out, and we also heard from a handful of key speakers who presented their approaches and solutions to their own challenges.

Timings Type of segment Description 
10:00 – 10:05 

Welcome to the iESE Conference


Cllr David Tutt will be opening up the conference by welcoming our in-person and online delegates.
10:05 – 10:30 Introduction to the iESE ConferenceLed by our compere John Comber, this segment will be a fireside chat with Fiona Lees and Chris Naylor where we will celebrate the PEOPLE behind local public service delivery, talk about how to take best practice and lessons learnt from past experience into the present and look beyond to help you design the council of the future.
10:35 – 11:20 

Transform Talk 1: Building a Better Future 


In this segment, we will look at examples of what local authorities are doing in relation to physical, economic, social and digital regeneration. Please see more information about this Transform Talk below.
11:20 – 11:30 

Tea/Coffee break 


11:30 – 13:00 

Spotlight on Public Sector Digital Solutions 


This segment will feature a range of short quick-fire presentations led by digital solutions experts, will give you a taste of how they can help improve your local public service delivery.  Delegates will have the chance to pick their top three and sit in on breakout presentations in the afternoon. Scroll down to see our solutions.
13:00 – 13:30 

Lunch break


13:30 – 15:00 Breakout Presentations for Public Sector Digital Solutions These breakout presentations will look at the digital solutions in more detail, including talking through a case study example of the tools and technology already being used in local government. 
15:00 – 15:15 Tea/Coffee break  
15:15 – 16:00 

Transform Talk 2: Digital and Technology in Social Care 


In this segment we will explore the technologies and approaches that forward-thinking councils are using and their supportive technologies to build dynamic social care services. Please see more information about this Transform Talk below.
16:00 – 16:05 





Transform Talk 1: Building a Better Future

As we begin to emerge from the Pandemic and Brexit and begin to see the impact and implications it is clear many local public services will struggle to continue to meet the needs of their communities. The ‘New Normal’ is seeing an increasing priority for local and hyper local regeneration, inclusive growth, sustainability and renewal to build and maintain vibrant communities, but this is also asking the question whether there is the required knowledge, skills and tools to “Build Back Better” at scale and in a way that addresses not only the immediate demand and priorities, but paves the way to a better and more sustainable future. 

  The demands and constraints local public services are facing have never been more acute. Those who are able to access and make use of the available best practice to help with their decisions on the best way forward to recovery will undoubtedly do better and be at less risk than those who cannot. Looking at examples of what local authorities are doing in relation to physical, economic, social and digital regeneration this theme will explore examples of best practice, how these relate to what will be required in future and begin to look at how this can be pulled together into a set of design principles, which can be used to help guide authorities towards their best possible futures. 


Transform Talk 2: Digital and Technology in Social Care

With constant pressures, a reduction in funding and increases in demand for social care services, delivering outcomes for vulnerable residents and preventing future demand is more challenging than ever before. Whilst there is fertile ground for digital social care transformation, scaling up our successes is always a challenge. This is where sharing leading-edge innovation makes so much sense. Through our research, we have been looking at the future for local public services and searching for innovative technologies that can have a real impact on these social care services. 

Whilst we often think of the digital organisation of the future, through our research we have been searching for innovative technologies that can have a real impact on these social care services. This session will explore the technologies and approaches that forward-thinking councils are using and their supportive technologies to build dynamic social care services. 

Our Public Sector Digital Solutions Showcase

What we got up to last year

On 8th November 2020, we saw 317 delegates from 84 different public sector organisations attend our virtual conference last year. The iESE Conference 2020 was an opportunity to define #OurPurpose, and share best practice and take away lessons learnt from adaptations of our approach to public service regeneration. 

To catch up on all the action, please click on the button below.

Our Sponsors

Our conference is a sponsored event so that no public money is spent.


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If you are interested in sponsoring our future events, please click here.

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