by IESEV@V | Apr 10, 2020
Case Study – Nationwide In order to improve customer satisfaction, Nationwide adopt a top-down behavioural change model. Recognising that changing behaviours would give even better customer service, Nationwide enlist iESE to help better understand their customer... by IESEV@V | Apr 10, 2020
Case Study – Aylesbury Vale District Council Aylesbury Vale District Council identified that they wanted develop a more commercial culture. During the organisational restructure, the council wanted to ensure staff with the right behaviours were selected for the... by IESEV@V | Apr 10, 2020
Case Study – Westward Housing Group In order to achieve it’s target of 90% customer satisfaction, Westward enlists iESE to help them understand their customer journeys. Despite the business enjoying more than 85% customer satisfaction, they wanted to do... by IESEV@V | Apr 10, 2020
Case Study – Taunton Deane and West Somerset Councils Due to high level of customer contact, these two councils undergo a review which aimed to understand where, how and why customers were contacting the organisation. As expected when gathering customer data,... by IESEV@V | Apr 10, 2020
Case Study – South Hams District and West Devon Borough Councils South Hams and West Devon Councils integrate their back-end services in order to make significant savings. By merging their ICT services, they have generated savings of an amazing £5million per...