by Annabelle Spencer | Jan 14, 2021
Case Study – Babergh and Mid Suffolk Councils In 2019, the Councils kicked-off their Customer Transformation Programme (CTP), to create an organisation-wide culture of customer focus using digital as an enabler to empower customers and improve experiences. In... by Annabelle Spencer | Dec 16, 2020
CareCubed Charter iESE has updated its CareCubed Charter in conjunction with commissioners and providers. The Charter aims to act as a protocol for users and sets the expected behaviour for both parties. The overarching aim is to ensure positive outcomes are achieved... by IESEV@V | Apr 16, 2020
Service Review An iESE Service Review looks in detail at services offered by a local authority to identify potential areas of improvement. Common areas of service review include: Planning, Revenue and Benefits or Adults Services. Typically taking between four and... by IESEV@V | Apr 10, 2020
Case Study – Winchester City Council Winchester City Council truly cares about its residents, businesses and visitors. Therefore, they wanted to improve their customer experience when contacting the council and when they receive council services. So an... by IESEV@V | Apr 10, 2020
Case Study – Bracknell Forest Council When Bracknell Forest Council needed to make significant savings by restructuring its council support services, it looked to iESE for help. The delivery of more consistency in IT, Finance and HR services would above all help...