by IESEV@V | Apr 10, 2020
iESE Customer Focus Wheel In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that... by IESEV@V | Apr 10, 2020
Case Study – Nationwide In order to improve customer satisfaction, Nationwide adopt a top-down behavioural change model. Recognising that changing behaviours would give even better customer service, Nationwide enlist iESE to help better understand their customer... by IESEV@V | Apr 10, 2020
Case Study – Merged-Tri Council ICT Services In order to deliver better services, Cambridge City Council, South Cambridgeshire District Council and Huntingdonshire District Council have formed a strong partnership. In this case, when looking at shared services... by IESEV@V | Apr 10, 2020
Case Study – Westward Housing Group In order to achieve it’s target of 90% customer satisfaction, Westward enlists iESE to help them understand their customer journeys. Despite the business enjoying more than 85% customer satisfaction, they wanted to do... by IESEV@V | Apr 10, 2020
Case Study – Taunton Deane and West Somerset Councils Due to high level of customer contact, these two councils undergo a review which aimed to understand where, how and why customers were contacting the organisation. As expected when gathering customer data,...