by IESEV@V | Apr 10, 2020
Case Study – Taunton Deane and West Somerset Councils Due to high level of customer contact, these two councils undergo a review which aimed to understand where, how and why customers were contacting the organisation. As expected when gathering customer data,... by IESEV@V | Apr 10, 2020
Transforming the iESE Way If you want your council, residents and local area to thrive, iESE can bring certainty to your transformation using our research-led transformation framework. At a time where there is new technology and new ways of working, it is undoubtably... by IESEV@V | Apr 10, 2020
Case Study – Merged-Tri Council ICT Services In order to deliver better services, Cambridge City Council, South Cambridgeshire District Council and Huntingdonshire District Council have formed a strong partnership. In this case, when looking at shared services... by IESEV@V | Apr 10, 2020
Case Study – Aylesbury Vale District Council Aylesbury Vale District Council identified that they wanted develop a more commercial culture. During the organisational restructure, the council wanted to ensure staff with the right behaviours were selected for the... by IESEV@V | Apr 10, 2020
Case Study – Nationwide In order to improve customer satisfaction, Nationwide adopt a top-down behavioural change model. Recognising that changing behaviours would give even better customer service, Nationwide enlist iESE to help better understand their customer...