by Annabelle Spencer | Jan 14, 2021
Case Study – Babergh and Mid Suffolk Councils In 2019, the Councils kicked-off their Customer Transformation Programme (CTP), to create an organisation-wide culture of customer focus using digital as an enabler to empower customers and improve experiences. In... by Annabelle Spencer | Dec 16, 2020
CareCubed Charter iESE has updated its CareCubed Charter in conjunction with commissioners and providers. The Charter aims to act as a protocol for users and sets the expected behaviour for both parties. The overarching aim is to ensure positive outcomes are achieved... by IESEV@V | Apr 16, 2020
Service Review An iESE Service Review looks in detail at services offered by a local authority to identify potential areas of improvement. Common areas of service review include: Planning, Revenue and Benefits or Adults Services. Typically taking between four and... by IESEV@V | Apr 10, 2020
White Paper – From Surviving to Thriving If you want your council, residents and local area to thrive, iESE can bring certainty to your transformation using our research-led transformation framework. In order to meet the next spending review challenges, it’s... by IESEV@V | Apr 10, 2020
Case Study – Taunton Deane and West Somerset Councils Due to high level of customer contact, these two councils undergo a review which aimed to understand where, how and why customers were contacting the organisation. As expected when gathering customer data,...