by Annabelle Spencer | Apr 12, 2021
Case Study – The Scottish Fire and Rescue Service The Scottish Fire and Rescue Service (SFRS) has been in a period of change since April 2013 when the previous eight fire and rescue services operating throughout Scotland merged into one. Using the report from... by IESEV@V | Feb 17, 2021
Case Study – Clackmannanshire Council iESE worked with Clackmannanshire Council to help define its transformation agenda through use of its Innovation Mandate tool. At its core, the tool is a workshop hosted by iESE with elected members and senior managers to... by Annabelle Spencer | Feb 4, 2021
Case Study – The Disabilities Trust The Disabilities Trust wanted to achieve greater transparency and consistency in their dealings with commissioners. Previously, negotiations with commissioners had often been time-consuming, with a lot of back-and-forth... by Annabelle Spencer | Feb 4, 2021
Case Study – Haringey Council The new CareCubed Children’s module saved Haringey Council £307k in the first four months of implementation across only eight cases. This represents a staggering return on investment at a time when all councils are facing... by Annabelle Spencer | Jan 14, 2021
Case Study – Babergh and Mid Suffolk Councils In 2019, the Councils kicked-off their Customer Transformation Programme (CTP), to create an organisation-wide culture of customer focus using digital as an enabler to empower customers and improve experiences. In...