by IESEV@V | Apr 10, 2020
Case Study – Essex County Council Essex County Council needed to enhance their knowledge on residential services for adults with disabilities and develop a more robust commercial approach. Their existing processes lacked a consistent approach to sourcing and... by IESEV@V | Apr 10, 2020
Case Study – Aylesbury Vale District Council Like many councils, Aylesbury Vale faces reduced funding and in time complete withdrawal of funds from the Government. Therefore, Andrew Grant, CEO of Aylesbury Vale District Council Andrew was under pressure to find... by IESEV@V | Apr 10, 2020
Case Study – Broxbourne Borough Council Broxbourne Borough Council brought in iESE to do a high- level organisational review at a time when it was facing a budget deficit of £2.5m. Despite the council closing its funding gap, the customer-centric transformation... by IESEV@V | Apr 10, 2020
Case Study – South Hams District and West Devon Borough Councils South Hams and West Devon Councils integrate their back-end services in order to make significant savings. By merging their ICT services, they have generated savings of an amazing £5million per... by IESEV@V | Apr 10, 2020
Case Study – Taunton Deane and West Somerset Councils Due to high level of customer contact, these two councils undergo a review which aimed to understand where, how and why customers were contacting the organisation. As expected when gathering customer data,...