Deliver Benefits For Residents

Case Study – Broxbourne Borough Council Broxbourne Borough Council brought in iESE to do a high- level organisational review at a time when it was facing a budget deficit of £2.5m. Despite the council closing its funding gap, the customer-centric transformation...

Understand Customer Demand

Case Study – Sevenoaks District Council Sevenoaks District Council is an award-winning council with a secure financial footing. Despite having satisfied customers and no imperative need to change, the council wanted to improve their customer experience further....

Planning Service Review

Case Study – Hambleton District Council Hambleton District Council engaged iESE to carry out a Service Review with its planning department in June 2019. A typical Service Review takes between four and eight weeks. But in Hambleton’s case additional time...

Deliver More Consistency

Case Study – Bracknell Forest Council When Bracknell Forest Council needed to make significant savings by restructuring its council support services, it looked to iESE for help. The delivery of more consistency in IT, Finance and HR services would above all help...

Business Case

  Business Case The purpose of a Business Case is to enable you to make an informed decision on a preferred option for change or future delivery. In order to meet the ever-changing demand from the public sector and its residents, we need to change the way we deliver...