by IESEV@V | Apr 10, 2020
What is the Innovation Club? We created the Local Government Innovation Club to hear and learn from sector experts, industry leaders and most importantly its own members. Sharing best practice is absolutely crucial to identifying and implementing the next generation... by IESEV@V | Apr 10, 2020
iESE Customer Focus Wheel In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that... by IESEV@V | Apr 10, 2020
Case Study – Nationwide In order to improve customer satisfaction, Nationwide adopt a top-down behavioural change model. Recognising that changing behaviours would give even better customer service, Nationwide enlist iESE to help better understand their customer... by IESEV@V | Apr 10, 2020
Case Study – Aylesbury Vale District Council Aylesbury Vale District Council identified that they wanted develop a more commercial culture. During the organisational restructure, the council wanted to ensure staff with the right behaviours were selected for the... by IESEV@V | Apr 10, 2020
Case Study – Merged-Tri Council ICT Services In order to deliver better services, Cambridge City Council, South Cambridgeshire District Council and Huntingdonshire District Council have formed a strong partnership. In this case, when looking at shared services...