by Annabelle Spencer | Jan 14, 2021
Case Study – Babergh and Mid Suffolk Councils In 2019, the Councils kicked-off their Customer Transformation Programme (CTP), to create an organisation-wide culture of customer focus using digital as an enabler to empower customers and improve experiences. In... by Annabelle Spencer | Dec 16, 2020
CareCubed Charter iESE has updated its CareCubed Charter in conjunction with commissioners and providers. The Charter aims to act as a protocol for users and sets the expected behaviour for both parties. The overarching aim is to ensure positive outcomes are achieved... by IESEV@V | Apr 16, 2020
Service Review An iESE Service Review looks in detail at services offered by a local authority to identify potential areas of improvement. Common areas of service review include: Planning, Revenue and Benefits or Adults Services. Typically taking between four and... by IESEV@V | Apr 10, 2020
White Paper – From Surviving to Thriving If you want your council, residents and local area to thrive, iESE can bring certainty to your transformation using our research-led transformation framework. In order to meet the next spending review challenges, it’s... by IESEV@V | Apr 10, 2020
Case Study – East Lothian Council One council that has benefitted from the Innovation Mandate process, which helps to understand the direction of transformation is East Lothian. This was the first piece of work it had engaged iESE for, although Angela Leitch,...