by IESEV@V | May 13, 2020 | Transformation
Part 3: Do residents know who their councillors are? There is a clear lack of recognition between councillors and their citizens. Surveys have found around 79% of East Midlands residents were unable to name a single local councillor, whilst the highest recognition was... by IESEV@V | May 12, 2020 | Transformation
Part 2: What is the role of a councillor, what they do and how long does it take? What exactly does an elected member do? Why should you become one for your local area? Here we look at the role of a councillor and what they do. A councillor is expected to be visible,... by IESEV@V | May 11, 2020 | Transformation
Part 1: So, who and what are locally elected members? With local government responsible for a range of vital services, and around 20,000 locally elected members in the UK, we look into who and what they are. Local government is responsible for a range of vital... by IESEV@V | Apr 16, 2020
Service Review An iESE Service Review looks in detail at services offered by a local authority to identify potential areas of improvement. Common areas of service review include: Planning, Revenue and Benefits or Adults Services. Typically taking between four and... by IESEV@V | Apr 10, 2020
Case Study – Winchester City Council Winchester City Council truly cares about its residents, businesses and visitors. Therefore, they wanted to improve their customer experience when contacting the council and when they receive council services. So an...