iESE Transformation Framework
New technology, new ways of working and new relationships with residents and businesses provide an unprecedented opportunity to reinvent local public services and rejuvenate communities. But the financial headroom to experiment and test new systems alongside old ones no longer exists.
The iESE Way brings certainty to your transformation from savings and new systems and processes to culture change and your relationships with customer and community. iESE has been reinventing local public services for more than a decade. We can do more than help you survive – we can help you thrive.
iESE Transformation Framework
Document Download
Research-Led Transformation Framework
Bring certainty to your transformation using a research-led transformation framework allowing your council, residents and local area to thrive.
Transforming the iESE Way
The iESE Transformation Model has three levels: Service, Customer and Community
Our extensive work with local authorities across the country has found most councils are focusing their transformation activity at the Service Level (level 1). This is where the council is revamping and tweaking services to make them more efficient and achieve cost savings. Looking at diagram B below, level 1 relates to route optimisation.
At the Customer Level (level 2), councils are looking more at what the customer needs to give a better and more efficient service, preventing unnecessary repeated contact with the council and making savings at the same time. In diagram B, level 2 tallies with removing waste collections.
The Community Level (level 3) is at the cutting-edge of transformation and we are starting to see examples of this in some local authorities. At level 3, the local authority is concentrating on designing out the need for the service in the first place. Level 3, if well designed, should have better outcomes and lead to less reliance on the local authority. In diagram B, level 3 relates to installing a home incinerator in all houses to avoid the need to collect refuse at all.
Latest News on Transformation
Contact Us
If you’re interested in adopting the iESE Transformation Framework in your organisation, please click on the button below to get in touch.
What is your latest public sector challenge?
Cyber Security
Traditional anti-virus systems are no longer enough to combat the complexity and volume of attacks – change your cyber security defence now!
PPE
Identifying capacity using behaviour-led approach to public service transformation and ensuring successful culture change through behaviour assessments.
Financial Resilience
Building financial resilience during current financial climate to tackle budgetary pressures ensuring efficient and effective spend tax-payer’s money.
Digital Transformation
Digital transformation key to meeting the changing needs of residents and enabling local areas to thrive using new tools and technology.
Social Care
Better manage the cost of care to tackle the reduction in local government funding and increasing demand for social care services.
Strategy
Improve your strategy and strategic leadership to achieve efficient and effective service delivery that is sustainable in the long term.
Demand Management
Understanding customer demand and assessing customer focus is key to driving whole organisation efficiency using a community-enabling approach.
Capacity and Change
Identifying capacity using behaviour-led approach to public service transformation and ensuring successful culture change through behaviour assessments.
