by Annabelle Spencer | May 14, 2020 | Transformation
Part 4: How is the performance of locally elected councillors measured? The roles and responsibilities of councillors and associated performance criteria and measures are subject to definition in several places including legislation/regulation, through guidance,... by Annabelle Spencer | Sep 10, 2019 | Transformation
The Digital Technology Tsunami: Taking The Plunge The world is in the grip of a ‘digital tsunami’, with a great deal of fossilisation and redundancy being built into our use of new technology. The commonplace today, from the delivery of medicines by drones on... by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation
From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience. We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative...