by IESEV@V | Apr 10, 2020
Case Study – Moray Council When commissioning care services for adults with learning disabilities, Health & Social Care Moray kept on experiencing a familiar yet frustrating situation – they wanted greater control over care costs and clarity as the... by IESEV@V | Apr 10, 2020
Case Study – Essex County Council Essex County Council needed to enhance their knowledge on residential services for adults with disabilities and develop a more robust commercial approach. Their existing processes lacked a consistent approach to sourcing and... by IESEV@V | Apr 10, 2020
Case Study – Winchester City Council Winchester City Council truly cares about its residents, businesses and visitors. Therefore, they wanted to improve their customer experience when contacting the council and when they receive council services. So an... by IESEV@V | Apr 10, 2020
Case Study – East Lothian Council One council that has benefitted from the Innovation Mandate process, which helps to understand the direction of transformation is East Lothian. This was the first piece of work it had engaged iESE for, although Angela Leitch,... by IESEV@V | Apr 10, 2020
iESE Customer Focus Wheel In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that...