iESE Transformation Framework

New technology, new ways of working and new relationships with residents and businesses provide an unprecedented opportunity to reinvent local public services and rejuvenate communities. But the financial headroom to experiment and test new systems alongside old ones no longer exists.

The iESE Way brings certainty to your transformation from savings and new systems and processes to culture change and your relationships with customer and community. iESE has been reinventing local public services for more than a decade. We can do more than help you survive – we can help you thrive.

iESE Transformation Framework

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Transforming the iESE Way

The iESE Transformation Model has three levels: Service, Customer and Community

service customer community

Our extensive work with local authorities across the country has found most councils are focusing their transformation activity at the Service Level (level 1). This is where the council is revamping and tweaking services to make them more efficient and achieve cost savings. Looking at diagram B below, level 1 relates to route optimisation.

At the Customer Level (level 2), councils are looking more at what the customer needs to give a better and more efficient service, preventing unnecessary repeated contact with the council and making savings at the same time. In diagram B, level 2 tallies with removing waste collections.

The Community Level (level 3) is at the cutting-edge of transformation and we are starting to see examples of this in some local authorities. At level 3, the local authority is concentrating on designing out the need for the service in the first place. Level 3, if well designed, should have better outcomes and lead to less reliance on the local authority. In diagram B, level 3 relates to installing a home incinerator in all houses to avoid the need to collect refuse at all.

Latest News on Transformation

Covid-19 Apps for Authorities

Netcall launches Covid-19 package designed to allow local authorities to jumpstart their Covid-19 responses using apps built on low-code technology.

iESE Procures PPE

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

COVID-19: Recovery or Adaptation?

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

Local Government COVID-19 Response

Local government have turned to digital tools to help manage COVID-19 and meet the demand for information and answers from residents and businesses.

Officers and Councillors Relationships

Positive collaboration and working relationships between officers and councillors is essential for effective and efficient public services.

Measuring Councillor Performance

Lack of definition and information of the councillor role and responsibilities reduces ability and reliability in measuring performance.

Residents and Councillors

Research shows that there is a clear lack of recognition between locally elected councillors and their residents, but why is this?

Role of a Councillor

What exactly does an elected member do? Why should you become one for your local area? Here we look at the role of a councillor and what they do.

What are Elected Members

With local government responsible for a range of vital services, and around 20,000 locally elected members in the UK, we look into who and what they are.

Public Services Data Share

A need to understand and share data about what drives demand for public services arising amongst local government to ensure better outcomes for residents…

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If you’re interested in adopting the iESE Transformation Framework in your organisation, please complete the webform below.


















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