iESE Transformation Framework

New technology, new ways of working and new relationships with residents and businesses provide an unprecedented opportunity to reinvent local public services and rejuvenate communities. But the financial headroom to experiment and test new systems alongside old ones no longer exists.

The iESE Way brings certainty to your transformation from savings and new systems and processes to culture change and your relationships with customer and community. iESE has been reinventing local public services for more than a decade. We can do more than help you survive – we can help you thrive.

iESE Transformation Framework

Document Download

Transforming the iESE Way

The iESE Transformation Model has three levels: Service, Customer and Community

service customer community

Our extensive work with local authorities across the country has found most councils are focusing their transformation activity at the Service Level (level 1). This is where the council is revamping and tweaking services to make them more efficient and achieve cost savings. Looking at diagram B below, level 1 relates to route optimisation.

At the Customer Level (level 2), councils are looking more at what the customer needs to give a better and more efficient service, preventing unnecessary repeated contact with the council and making savings at the same time. In diagram B, level 2 tallies with removing waste collections.

The Community Level (level 3) is at the cutting-edge of transformation and we are starting to see examples of this in some local authorities. At level 3, the local authority is concentrating on designing out the need for the service in the first place. Level 3, if well designed, should have better outcomes and lead to less reliance on the local authority. In diagram B, level 3 relates to installing a home incinerator in all houses to avoid the need to collect refuse at all.

Latest News on Transformation

Make Councils Cyber Secure

Several councils on our proof-of-concept trial for the cyber security solution AppGuard have gone on to procure it at a preferential rate.

Sleep In Pay Ruling

Whilst the ruling has brought much needed clarity of sleep-in pay, the impact of this ruling raises has many questions as it answers.

Coaching for Digital Age

The current approach to coaching often comes at a price that is quite high for the average salary in the sector, so we need something new.

Leadership in the Pandemic

Councils have been developing local leadership that isn’t just to create money to survive, but to create value for communities to thrive.

Scottish Council Transformation

iESE helps Scottish council push forward radical changes using the Innovation Mandate diagnostic which helps define the change agenda

2021 New Year Wishes

It has been amazing to see the number of volunteers stepping up to help, despite some of the unnecessary hurdles put before the volunteers.

Covid-19 Apps for Authorities

Netcall launches Covid-19 package designed to allow local authorities to jumpstart their Covid-19 responses using apps built on low-code technology.

iESE Procures PPE

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

C19: Recovery or Adaptation?

Best approaches to covid-19 response suggest that universal adaptation rather than returning to the ‘old normal’ is the way ahead.

Local Gov Covid Response

Local government have turned to digital tools to help manage COVID-19 and meet the demand for information and answers from residents and businesses.

Contact Us

If you’re interested in adopting the iESE Transformation Framework in your organisation, please complete the webform below.









By filling out the form above you are consenting to our use of your details to process your request and follow up contact regarding the information that you are requesting. To read more about our GDPR compliance, please go to the iESE Privacy Statement page.

What is your latest public sector challenge?