Customer Transformation Review

Case Study – Babergh and Mid Suffolk Councils In 2019, the Councils kicked-off their Customer Transformation Programme (CTP), to create an organisation-wide culture of customer focus using digital as an enabler to empower customers and improve experiences. In...

CareCubed Charter

CareCubed Charter iESE has updated its CareCubed Charter in conjunction with commissioners and providers. The Charter aims to act as a protocol for users and sets the expected behaviour for both parties.  The overarching aim is to ensure positive outcomes are achieved...

Covid-19 Apps for Authorities

Netcall: Providing an app sharing solution Low-code platform provider Netcall has launched a Covid-19 package designed to allow local authorities to jumpstart their Covid-19 responses by using unbranded apps designed by itself and its local government community...

Service Review

Service Review An iESE Service Review looks in detail at services offered by a local authority to identify potential areas of improvement. Common areas of service review include: Planning, Revenue and Benefits or Adults Services. Typically taking between four and...

Improve Customer Experience

Case Study – Winchester City Council Winchester City Council truly cares about its residents, businesses and visitors. Therefore, they wanted to improve their customer experience when contacting the council and when they receive council services. So an...