by Annabelle Spencer | May 17, 2021 | Customer Experience, Demand, Strategy, Transformation
The Supreme Court Sleep-In-Pay Ruling Published on 14/05/21 | Written by Jim Weir, Senior Consultant at iESE The Supreme Court judgment (Tomlinson Blake vs Mencap) on social care staff ‘sleep in pay’ was finally delivered in March 2021. Whilst the ruling has brought... by Annabelle Spencer | Apr 29, 2021 | Customer Experience, Demand, Strategy, Transformation
Redesigning Coaching and Mentoring for the Digital Age Published on 29/05/21 | Written by Dr Andrew Larner, Chief Executive at iESE Last month saw the shortlisting of the iESE 2021 Awards. A terrific two-day online event with all of the shortlisted entries describing... by Annabelle Spencer | Feb 1, 2021 | Customer Experience, Demand, Strategy, Transformation
Alchemy – Leadership in the Pandemic Age? Published on 01/02/21 | Written by Dr Andrew Larner, Chief Executive at iESE During the pandemic leadership has been tested across every sector in so many different ways. Of course the move to working online has been a... by Annabelle Spencer | Jul 6, 2020 | Demand, Transformation
Netcall: Providing an app sharing solution Low-code platform provider Netcall has launched a Covid-19 package designed to allow local authorities to jumpstart their Covid-19 responses by using unbranded apps designed by itself and its local government community... by IESEV@V | Feb 17, 2020 | Customer Experience, Demand, Transformation
Data – what public services need to share Over the summer I have been visiting councils involved in transformations across the UK, and it is clear to see that a common aspiration is arising amongst us; a need to understand and share data about what drives demand... by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation
From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience. We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative...