by IESEV@V | Apr 10, 2020
Case Study – Moray Council When commissioning care services for adults with learning disabilities, Health & Social Care Moray kept on experiencing a familiar yet frustrating situation – they wanted greater control over care costs and clarity as the... by IESEV@V | Apr 10, 2020
Case Study – Essex County Council Essex County Council needed to enhance their knowledge on residential services for adults with disabilities and develop a more robust commercial approach. Their existing processes lacked a consistent approach to sourcing and... by IESEV@V | Feb 17, 2020 | Customer Experience, Demand, Transformation
Data – what public services need to share Over the summer I have been visiting councils involved in transformations across the UK, and it is clear to see that a common aspiration is arising amongst us; a need to understand and share data about what drives demand... by IESEV@V | Jan 27, 2020
Customer Focus Assessment Our Customer Focus Assessment helps you to understand if you are doing what really matter for your customers. We have worked with a range of organisations to review how the actual customer experience compares to what senior management teams... by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation
From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience. We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative...