by IESEV@V | Apr 10, 2020
White Paper – From Surviving to Thriving If you want your council, residents and local area to thrive, iESE can bring certainty to your transformation using our research-led transformation framework. In order to meet the next spending review challenges, it’s... by IESEV@V | Apr 10, 2020
White Paper – An Effective Digital and Technology Strategy If you want to learn about how to improve the use of digital and technology in local government, download our latest white paper. It goes without saying that this topic is particularly relevant at this... by IESEV@V | Feb 17, 2020 | Customer Experience, Demand, Transformation
Data – what public services need to share Over the summer I have been visiting councils involved in transformations across the UK, and it is clear to see that a common aspiration is arising amongst us; a need to understand and share data about what drives demand... by IESEV@V | Jan 27, 2020
Business Case The purpose of a Business Case is to enable you to make an informed decision on a preferred option for change or future delivery. In order to meet the ever-changing demand from the public sector and its residents, we need to change the way we deliver... by Annabelle Spencer | Jun 5, 2019 | Capacity, Customer Experience, Demand, Strategy, Transformation
From Customer Experience to Thriving Community We know that a design thinking approach is a great way to produce the optimal customer experience. We seek to understand the user, challenge assumptions and redefine problems in an effort to identify alternative...