by IESEV@V | Apr 10, 2020
iESE Customer Focus Wheel In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that... by IESEV@V | Feb 17, 2020 | Customer Experience, Demand, Transformation
Data – what public services need to share Over the summer I have been visiting councils involved in transformations across the UK, and it is clear to see that a common aspiration is arising amongst us; a need to understand and share data about what drives demand... by IESEV@V | Jan 27, 2020
Business Case The purpose of a Business Case is to enable you to make an informed decision on a preferred option for change or future delivery. In order to meet the ever-changing demand from the public sector and its residents, we need to change the way we deliver... by IESEV@V | Nov 28, 2018 | Capacity, Customer Experience, Demand, Strategy, Transformation
Riding the public sector transformation wave With local government operating on £15.7Bn less in 2020 than it did in 2010, increasingly it seems that the sector is a plane running on fumes in the fuel tank. But then we have #OurDay. Trending number one in the UK and... by IESEV@V | Jun 29, 2018 | Demand
iESE Gives Back to the Public Sector with Graduate Scheme As a not for profit social enterprise whose sole mission is to improve public sector services, iESE strives to invest back into the sector where possible, and the Kent Graduate Scheme is just one way they are...