Aylesbury Vale District Council identified that they wanted develop a more commercial culture. During the organisational restructure, the council wanted to ensure staff with the right behaviours were selected for the new organisation. As a result, more than 400 employees needed to engage with a behaviours-led approach to see whether they suited the new culture. In addition to behaviour assessments, iESE carried out “assessor role” training in order to build capacity into the organisation. This process brought great success to culture change during organisation restructure.
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CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
Evidence-based assessment identifies 70% of activities lacking direct customer value allowing council to redesign to reduce waste and improve customer experience
CareCubed brings greater control of care costs with savings of £7k a month for adults with learning disabilities whilst also improving the quality of care.
High-level business review leads to organisational restructure, which created £250k savings and helped to reduce call-centre failure demand from 34% to 14%
Customer-centric transformation model in organisational review set to deliver benefits to residents and businesses and create a potential saving of £1.4m
Councils modernise service delivery to overcome £460kpa of failure demand by understanding customer demand which has helped to ensure customer self-serve
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