Efficiency From Customer Focus

iESE Customer Focus Wheel

In order to drive whole organisation efficiency and achieve significant savings, you should assess your customer focus and understand your customer demand. The iESE Customer Focus Wheel provides a simple, robust and proven methodology that will enable your organisation to understand if you are truly customer focused. It will also show you what you need to do to improve. As a result of truly understanding your customers and their demand, you can reduce waste activity. And thus failure demand. Find out if you are doing what really matters to your customers.

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Tackling Commissioning Challenges

CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.

Prepare for ASC Reform

CareCubed makes immediate impact in Bristol City Council and helps prepare for the Adult Social Care Reform.

CareCubed Service Definition

What is CareCubed?The next generation of digital care pricing. The CareCubed platform is a secure online tool to support open and ...

Sustainable Care at a Fair Cost

Council gains confidence that they are paying a fair cost of care and helping deliver a sustainable environment for providers and children.

AppGuard and Microsoft

Optimising the Power of Microsoft’s AV and EDR with AppGuard, the new zero-rust zero-day cyber security technology.

Fair Price for Children’s Placements

Council delivers £200,000 p/a cost avoidance on just four placements using CareCubed to standardise breakdown of costs and gain consistency.

Charity Improves Care Negotiations

CareCubed helps charity negotiate better rates and protect their revenue to ensure quality care and show compliance with CQC standards.

Local Government Cyber Defence

A new zero-day approach to cyber defence is needed to protect your council, staff and residents data from targeted cyber attacks

Council Improves Cyber Security

Midlands Council adopts new cyber security technology to keep the council, its staff and customers safe from the new wave of cyber attacks

Social Prescribing Improves Health

Social prescribing encourages residents to take greater responsibility in their health resulting in 53% reduction in GP appointments

Give Clarity on Transformation

Give clarity + ensure senior members and officers sign off on your transformation plan by defining and uniting language around transformation

Support for Organisational Change

iESE diagnostic wheel gives a better understanding of a fire service’s culture allowing staff to buy-in to organisational change

Define Transformation Agenda

iESE worked with Clackmannanshire Council to help define its transformation agenda through use of its Innovation Mandate tool.

Care Provider Cost Clarity

Care provider gains clarity over support needs and consistency of approach for placement prices creating an evidence-based negotiation process.

Children’s Module Reaps Riches

CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.

Customer Transformation Review

Evidence-based assessment identifies 70% of activities lacking direct customer value allowing council to redesign to reduce waste and improve customer experience

CareCubed Charter

New CareCubed charter for commissioners and providers to act as a protocol for users and sets the expected behaviour for both parties.

Cost of Cyber Security

With detect and react strategies failing, we need to identify the true cost of cyber security and mitigate cyber-attack risks more effectively.

Significant Financial Savings

CareCubed brings significant financial savings and cost avoidance totalling to £510k, and has opened dialogue on rates with providers.

Greater Control of Care Costs

CareCubed brings greater control of care costs with savings of £7k a month for adults with learning disabilities whilst also improving the quality of care.

Understand Direction of Transformation

Innovation Mandate helps both officers and members understand direction of transformation and agree on direction of focus for change.

Reduce Failure Demand

High-level business review leads to organisational restructure, which created £250k savings and helped to reduce call-centre failure demand from 34% to 14%

Improve Customer Experience

Evidence-based review analyses 150 external customer demands to improve customer experience and reduce failure demand within one week

Deliver More Consistency

Customer-focus review helped to understand customer demand and improve customer experience, identifying 89% of customer contact as waste activity

Consistency Sourcing Care Placements

Savings of £605kpa and consistency of approach to sourcing individual care placements using CareCubed bringing creditability with providers

Planning Service Review

Planning service review using evidence-based methodology identifies failure demand and key areas for improvement to become best-in-class service

Meet Local Residents Needs

Within 3 months 1600 tasks were created to meet local residents needs including graffiti, fly-tipping and dog fouling

Planning Applications Profit

From £1.5m in planning applications costs to £450k profit by transforming the iESE way empowering the council to continue improving

Understand Customer Demand

Customer-focus review helped to understand customer demand and improve customer experience, identifying 89% of customer contact as waste activity

Deliver Benefits For Residents

Customer-centric transformation model in organisational review set to deliver benefits to residents and businesses and create a potential saving of £1.4m

Behavioural Framework For Change

Merge of council ICT services saves £5million per annum, using behavioural framework for culture change in transformation programme

Customer Self-Serve

Councils modernise service delivery to overcome £460kpa of failure demand by understanding customer demand which has helped to ensure customer self-serve

Savings On Placement Prices

Evidence-based online tool brings savings on placement prices by giving greater visibility and control over the cost of care

Standardise ICT Services

Merging of tri-council services to standardise ICT services and improve service delivery brings in £250k of savings in year one

Culture Change Success

Behaviour-led approach with more than 400 staff behavioural assessments brings culture change success during organisation restructure

Improve Customer Satisfaction

Behaviour-led approach which encourages active listening shown to improve customer satisfaction and staff morale with on-hold time reduced by 21%

Efficiency From Customer Focus

Drive whole organisation efficiency and achieve significant savings by assessing customer focus and understanding customer demand

Local Government Innovation Club

Local government innovation club; a network of forward-thinking professionals working on the next generation of sector led improvement and transformation

Research-Led Transformation Framework

Bring certainty to your transformation using a research-led transformation framework allowing your council, residents and local area to thrive

Digital In Local Government

The use of digital and technology in local government; closing the gap on digital transformation and guiding the right behaviours

Framework For Council Transformation

Research-led transformation framework with roadmap for council reform to drive effective change using data from 90% of councils across UK

AppGuard Cyber Defence

Prevent cyber-attacks and improve your cyber defence with AppGuard; a new proven technology built on a Zero-Trust Framework.