Behavioural Framework For Change

Case Study – South Hams District and West Devon Borough Councils

South Hams and West Devon Councils integrate their back-end services in order to make significant savings. By merging their ICT services, they have generated savings of an amazing £5million per year. Using a behavioural framework for change, the councils have effectively changed their culture. In addition to culture change, the transformation program has kickstarted a new Locality Service. This has not only freed up highly-skilled staff, but also increased visibility to its communities.

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