IESE resources and documents for download
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Tackling Commissioning Challenges
CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
Prepare for ASC Reform
CareCubed makes immediate impact in Bristol City Council and helps prepare for the Adult Social Care Reform.
CareCubed Service Definition
What is CareCubed?The next generation of digital care pricing. The CareCubed platform is a secure online tool to support open and ...
Sustainable Care at a Fair Cost
Council gains confidence that they are paying a fair cost of care and helping deliver a sustainable environment for providers and children.
AppGuard and Microsoft
Optimising the Power of Microsoft’s AV and EDR with AppGuard, the new zero-rust zero-day cyber security technology.
Fair Price for Children’s Placements
Council delivers £200,000 p/a cost avoidance on just four placements using CareCubed to standardise breakdown of costs and gain consistency.
Charity Improves Care Negotiations
CareCubed helps charity negotiate better rates and protect their revenue to ensure quality care and show compliance with CQC standards.
Local Government Cyber Defence
A new zero-day approach to cyber defence is needed to protect your council, staff and residents data from targeted cyber attacks
Council Improves Cyber Security
Midlands Council adopts new cyber security technology to keep the council, its staff and customers safe from the new wave of cyber attacks
Social Prescribing Improves Health
Social prescribing encourages residents to take greater responsibility in their health resulting in 53% reduction in GP appointments
Give Clarity on Transformation
Give clarity + ensure senior members and officers sign off on your transformation plan by defining and uniting language around transformation
Support for Organisational Change
iESE diagnostic wheel gives a better understanding of a fire service’s culture allowing staff to buy-in to organisational change
Define Transformation Agenda
iESE worked with Clackmannanshire Council to help define its transformation agenda through use of its Innovation Mandate tool.
Care Provider Cost Clarity
Care provider gains clarity over support needs and consistency of approach for placement prices creating an evidence-based negotiation process.
Children’s Module Reaps Riches
CareCubed Children’s saved council £307k in the first four months of implementation across only eight cases showcasing staggering return on investment.
Customer Transformation Review
Evidence-based assessment identifies 70% of activities lacking direct customer value allowing council to redesign to reduce waste and improve customer experience
CareCubed Charter
New CareCubed charter for commissioners and providers to act as a protocol for users and sets the expected behaviour for both parties.
Cost of Cyber Security
With detect and react strategies failing, we need to identify the true cost of cyber security and mitigate cyber-attack risks more effectively.
Significant Financial Savings
CareCubed brings significant financial savings and cost avoidance totalling to £510k, and has opened dialogue on rates with providers.
Greater Control of Care Costs
CareCubed brings greater control of care costs with savings of £7k a month for adults with learning disabilities whilst also improving the quality of care.
Understand Direction of Transformation
Innovation Mandate helps both officers and members understand direction of transformation and agree on direction of focus for change.
Reduce Failure Demand
High-level business review leads to organisational restructure, which created £250k savings and helped to reduce call-centre failure demand from 34% to 14%
Improve Customer Experience
Evidence-based review analyses 150 external customer demands to improve customer experience and reduce failure demand within one week
Deliver More Consistency
Customer-focus review helped to understand customer demand and improve customer experience, identifying 89% of customer contact as waste activity
Consistency Sourcing Care Placements
Savings of £605kpa and consistency of approach to sourcing individual care placements using CareCubed bringing creditability with providers
Planning Service Review
Planning service review using evidence-based methodology identifies failure demand and key areas for improvement to become best-in-class service
Meet Local Residents Needs
Within 3 months 1600 tasks were created to meet local residents needs including graffiti, fly-tipping and dog fouling
Planning Applications Profit
From £1.5m in planning applications costs to £450k profit by transforming the iESE way empowering the council to continue improving
Understand Customer Demand
Customer-focus review helped to understand customer demand and improve customer experience, identifying 89% of customer contact as waste activity
Deliver Benefits For Residents
Customer-centric transformation model in organisational review set to deliver benefits to residents and businesses and create a potential saving of £1.4m
Behavioural Framework For Change
Merge of council ICT services saves £5million per annum, using behavioural framework for culture change in transformation programme
Customer Self-Serve
Councils modernise service delivery to overcome £460kpa of failure demand by understanding customer demand which has helped to ensure customer self-serve
Savings On Placement Prices
Evidence-based online tool brings savings on placement prices by giving greater visibility and control over the cost of care
Standardise ICT Services
Merging of tri-council services to standardise ICT services and improve service delivery brings in £250k of savings in year one
Culture Change Success
Behaviour-led approach with more than 400 staff behavioural assessments brings culture change success during organisation restructure
Improve Customer Satisfaction
Behaviour-led approach which encourages active listening shown to improve customer satisfaction and staff morale with on-hold time reduced by 21%
Efficiency From Customer Focus
Drive whole organisation efficiency and achieve significant savings by assessing customer focus and understanding customer demand
Local Government Innovation Club
Local government innovation club; a network of forward-thinking professionals working on the next generation of sector led improvement and transformation
Research-Led Transformation Framework
Bring certainty to your transformation using a research-led transformation framework allowing your council, residents and local area to thrive
Digital In Local Government
The use of digital and technology in local government; closing the gap on digital transformation and guiding the right behaviours
Framework For Council Transformation
Research-led transformation framework with roadmap for council reform to drive effective change using data from 90% of councils across UK
AppGuard Cyber Defence
Prevent cyber-attacks and improve your cyber defence with AppGuard; a new proven technology built on a Zero-Trust Framework.